ZyNerd

We're looking for Customer Engagement Specialists who can provide subject matter expertise support for our Subscribers (Clients) through multiple channels / forums. The ideal candidate will have strong communication skills and should be able to work independently with a positive attitude. If you have a passion for helping others & providing exceptional customer service, we would like to hear from you! About Us ZyNerd is an Ed-Tech platform committed to empowering students with comprehensive information and data, enabling them to make well-informed decisions for Exam Counselings such as NEET UG, NEET PG, and more. Our mission is to develop a suite of innovative applications and solutions that effectively address students' challenges and support their academic journey. Qualification Any Degree Experience Freshers / Experienced Responsibilities Responding to queries, complaints, and requests via Phone, E-mail, Chat, Telegram, Social-Media, and In-app tool / ticketing support to all assigned clients in a timely manner Provide timely and effective responses to Client inquiries, complaints, & requests through various channels such as phone, email, chat, Telegram, social media, and in-app tools/ticketing support Handle both inbound & outbound queries from prospective clients regarding product features, offered services, and available packages/plans Develop and maintain a deep understanding of the designated function/domain, becoming a subject matter expert in the designated area Ensure accurate and thorough documentation of client interactions, recording and filing information in prescribed formats using designated tools Develop informative materials such as info videos / guides, and written content on the managed subject, addressing queries and assisting clients on processes, systems, institute info, rules, regulations, and any other details relevant to the counselling /admission process that is beneficial for clients. Skills Required Excellent written and verbal communication skills (English & Tamil) Continuous learning mindset, readily absorbing new information and adeptly explaining complex concepts to Clients with clarity Cultivate a customer-centric mindset, demonstrating proactive, self-motivated, patient, and flexible attributes to ensure exceptional service delivery Consistently positive, empathetic, and professional demeanour when interacting with clients Proficiency in managing & multitasking across various communication platforms Commitment to maintaining client confidentiality and data protection Strong sense of time management efficiently prioritizing tasks Ability to work independently