Customer Engagement and Experience Manager

Job Description

Brief: We are seeking a dynamic Customer Engagement and Experience Manager to enhance customer satisfaction and drive engagement through innovative digital solutions. The role involves overseeing customer touchpoints, designing engagement strategies, and improving customer journeys across apps and platforms. Qualification: MBA in Marketing, Operations, Strategy, or related fields. Responsibilities: 1. Develop and implement customer engagement strategies to enhance satisfaction and loyalty. 2. Analyze customer journeys across digital platforms to identify pain points and opportunities. 3. Collaborate with product, design, and marketing teams to create seamless user experiences. 4. Utilize data analytics to measure customer engagement and optimize strategies. 5. Design and execute initiatives for improved communication across customer touchpoints. 6. Ensure alignment of customer strategies with organizational objectives and branding. 7. Contribute to the development of apps and mobility solutions with a customer- first approach. 8. Support teams with tools like Jira, Confluence, and Miro for collaboration. Qualifications and Skills: 1. Strong knowledge of customer engagement tools, analytics, and techniques. 2. Excellent communication, problem-solving, and stakeholder management skills. 3. Proficiency in collaboration tools such as Jira, Confluence, and whiteboard apps (e.g., Miro). 4. Ability to analyze data and provide actionable insights. 5. Experience in digital transformation and customer-focused strategies. 6. Team-oriented with proven ability to work in cross-functional environments.