Customer Care Specialist

As the Customer Service Lead at NJ Capital, your primary role will be to set up and oversee the customer service function. This will involve transitioning the customer service setup from a group company to NJ Capital. You will need to study the current products and customer service requirements to design a system that can effectively handle the CCQRP (Customer Complaint and Query Resolution Process). Additionally, you will be responsible for utilizing Artificial Intelligence to automate customer service, with a strong emphasis on AI-powered Chatbots. Your key responsibilities will include resolving queries and complaints within a specified timeline, as well as identifying opportunities for cross-selling and upselling to customers. Qualifications Required: - MBA/PGDM Area of Expertise: - Problem Solving Experience: - 60 months Location: - Surat Function: - Risk & Operations Gender Preference: - Male Please note that there is no additional information provided about the company in the job description.,