Customer Care Specialist

The Workshop Manager is responsible for overseeing the day-to-day operations of the automobile workshop, ensuring efficient service delivery, customer satisfaction, and adherence to quality and safety standards. The role involves managing the team of technicians, coordinating with Customer Relationship Executives (CREs), monitoring reports, and maintaining profitability of the service department.

· Make outbound calls to prospective customers who have shown interest in buying vehicles, vehicle services, or parts.

· Answer inbound calls from customers inquiring about vehicle models, pricing, promotions, and availability.

· Identify potential leads by contacting customers who have expressed interest in vehicles or services via online inquiries, advertisements, or events.

· Qualify leads by gathering customer information, understanding their needs, and promoting the appropriate vehicles or services.

· Provide detailed information about various automobile models, features, prices, financing options, and promotions to customers.

· Upsell or cross-sell related products (e.g., car accessories, service packages, warranties).

· Follow up with customers who have shown interest in specific vehicles or services, answering any questions they may have and encouraging them to take the next step in the purchasing process.

· Maintain regular contact with leads, potential buyers, and customers for scheduled service reminders, test drives, and new promotions.

· Schedule test drives, service appointments, or consultations with sales representatives for interested customers.

· Work closely with the sales team to convert leads into sales by ensuring that prospects are provided with accurate and timely information.

· Assist in promoting ongoing deals, sales events, or special promotions related to vehicles or services.

· Maintain accurate records of customer interactions, preferences, inquiries, and follow-up activities.

· Use CRM software to track and update customer data, ensuring efficient lead management and communication.

· Collect customer feedback, objections, and preferences to help the marketing and sales teams improve strategies and offerings.

· Provide daily/weekly reports on call outcomes, lead conversions, and sales figures.

· Address customer concerns or complaints about vehicles, pricing, services, or dealership processes, offering solutions in a professional manner.

• Support in Onboarding data of new joining’s and send to HR department
• Maintain the Overtime report as well as the take care of Attendance analysis.
• Any issues regarding employee need to escalate to Head HR.

:-

§ Strong communication skills (both verbal and written), with the ability to explain complex automobile features in a simple manner.

§ Customer service orientation and active listening skills.

§ Basic understanding of automobile models, features, and pricing.

§ Persuasion and negotiation abilities to convert leads into sales.

• Proficiency with CRM software and other office tools.
• Excel expert

Job Type: Full-time

Pay: ₹18,000.00 - ₹24,000.00 per month

Language:

• Malayalam (Required)
• English (Preferred)

Work Location: In person