Customer Care Professional

During a Typical Day, You’ll

• Answer incoming calls from healthcare plan members.
• Understand the coverage and healthcare requirements by interacting with members on the phone.
• Resolve member issues through verbal and written communication.

What You Bring to the Role

• Min 1 year of customer service experience (international).
• Ability to read, write, and converse proficiently with in US English.
• Computer literacy.

What You Can Expect

• Support for your career and professional development.
• An inclusive, community-minded organization that encourages giving back.
• A global team of curious, lifelong learners guided by our company values.
• A comprehensive benefits package that may include transportation for night shifts, PTO, tuition reimbursement, and health and wellness incentives.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support needed for success throughout your career. From your first day in training, through individualized engagement coaching, you will have access to thousands of resources that support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught: your caring and supportive nature that will shine through as you help customers. Our community is here for you as one dynamic, global family.

You'll report to the Team Lead and contribute to the success of both customer experiences and the overall team.