Customer Care Professional

Responsibilities:

·      Manage day-to-day support enquiries of Call Center Support Team.

·      Handle and resolve escalated customer queries from the Call Center Support team in a timely and professional manner.

·      Create Prepaid and Cash-on-Delivery (COD) orders originating from abandoned carts to ensure conversion and customer satisfaction.

·      Address and resolve all types of customer escalations across multiple support channels (voice, chat, email, & social media).

·      Support and participate in various internal customer service operations and process improvement initiatives.

·      Ensure high levels of customer satisfaction through exceptional service and proactive problem-solving.

·      Manage customer enquiries on social platforms.

Eligibility Criteria:

·      Graduate in any discipline.

·      Minimum of 2 years of experience in a blended customer support role (voice, email, chat, & social media).

·      Strong communication skills, both verbal and written.

·      Ability to manage high-pressure situations with professionalism and empathy.

·      Proficiency in CRM tools and customer support systems is an added advantage.

·      Proficiency in Microsoft Office.

Job details

7-day working environment.

Rotational week off and shift

Working hour window 09:30 AM to 09:00 PM

Location: GGN

Job type: Work from the office.