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AMERICAN EXPRESS
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Customer Care Professional

Customer Care Professional

AMERICAN EXPRESS

2 - 7 years

4 - 9 Lacs

gurugram

Posted:5 days ago| Platform:

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Skills Required

training career development typing speed customer care professional finance analytical wellness troubleshooting servicing counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description:

Responsibilities:

Delivering outstanding service in every interaction and leaving a lasting positive impression by utilizing our Relationship Care servicing ethos.
Maintaining the financial integrity of all accounts.
Deliver to all the key metrics as per organizational goals
Adhere to Quality and Compliance Guidelines
Adaptable Customer Centric Approach to situations to deliver superior service personalization Empathy in Communication.
Able to address 2 conversations simultaneously

Minimum Qualifications:

Typing Speed (30 Words/Minute) with 95% accuracy
Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to Toggle Between Screens/Tools
Demonstrate personal excellence by remaining positive in difficult situations.
Display a passion to serve by delivering extraordinary service in every interaction with our customers.
The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
Analytical and problem-solving skills with strong attention to detail
Colleagues with Chat. Merchant Servicing Commercial would be preferred

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

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AMERICAN EXPRESS

Financial Services

New York NY

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Customer Care Professional