Customer Care Professional

Position: Customer Relationship/CRM Executive About Miraggio: Miraggio is a rapidly growing and aspirational fashion brand specializing in crafting stylish yet affordable handbags. Our mission is to empower individuals to express their unique style with confidence through our diverse range of accessories. Job Description: Miraggio is seeking a dynamic and experienced CRM professional. This is a full-time on-site role located in Gurugram for a Customer Care Specialist. The specialist will be responsible for managing and maintaining customer relationships. Requirement & Qualification: Minimum 1-4 years of progressive experience in CRM within the fashion or Ecommerce industry. Proven experience in Handling Customers. Handled social media platforms Email, Instagram etc. High attention to detail and a solution-oriented mind-set & Customer centric. Identify problem areas doing root cause analysis, work on improvements and provide feedback and actionable data. Good analytical and problem-solving skills with experience in collecting, organizing, analyzing, and providing information with accuracy. Excellent written and verbal skills Strong analytical skills and ability to analyze sales data. Experience or knowledge in sales and customer relationship management (CRM) Project management skills to create and manage projects. Ability to work collaboratively within a team environment. Experience in the fashion industry is a mandatory. Bachelor's degree in business administration, Marketing, or a related field. Knowledge of Microsoft Dynamic CRM and Strong exposure in working with applications and tools. Benefits: Competitive salary and performance-based bonuses. Opportunity to lead and innovate within a fast-growing fashion brand. Collaborative and dynamic work environment. Opportunities for career growth and development. How to Apply: Interested candidates meeting the above qualifications are invited to submit their resume and a cover letter to [shivani@miraggiolife.com/hirings@miraggiolife.com] with the subject line "Customer Relationship/CRM Executive - [Your Name]." Join Miraggio and drive the brand's success with your expertise and achievements in fashion marketing.,