Customer Care Professional

As a Receptionist/Presales role with 1-3 years of experience based in Ahmedabad, you will be responsible for ensuring efficient communication within the company and delivering exceptional customer service. Your primary duties will include handling incoming calls, welcoming visitors, and providing basic customer support to enhance the overall customer experience. Your key responsibilities will involve managing the front desk and visitor interactions. This includes warmly greeting walk-in customers and visitors, directing them to the appropriate departments, and maintaining a professional and organized reception area. In addition, you will be expected to handle all incoming calls professionally and courteously. You will provide general information about services, scheduling free inspections, and guiding callers through basic processes. It will be essential for you to determine the purpose of each call, identify the caller type (new or existing customer), and address inquiries regarding inspection bookings, pricing, and contact information. Furthermore, you will be responsible for transferring calls to the assigned Customer Service Officers (CSOs) for existing customers. In cases where the CSO is unavailable or if the inquiry pertains to a different department (e.g., technical support, installation team), you will ensure that the call is redirected to the appropriate team. Maintaining accurate call logs is crucial for tracking customer interactions. You will be required to document caller details, inquiries, and relay messages to the staff members as needed. Additionally, you will assist the CSO team in managing high call volumes, prioritize urgent inquiries, and perform light administrative tasks such as appointment scheduling and record-keeping. Overall, your role as a Receptionist/Presales will play a vital part in ensuring seamless communication, effective customer assistance, and administrative support within the company.,