Customer Care Professional

AMERICAN EXPRESS

0 - 3 years

1 - 4 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

administration customer care professional expense management customer satisfaction senior executive consulting relationship corporate management servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your role requires you to take ownership of the call and resolve the inquiry to customer s expectations to deepen the relationship and achieve highest level of customer satisfaction.
Deliver extraordinary service by responding to questions concerning administrative accounts at corporation level.
Assess mood, inquiry & profile of the PA and consult to share relevant messages and offers.
Understand the criticality & sensitivity of given responsibility as servicing involves high level executive officers of client organizations.
Contribute to a positive team environment by acknowledging others contributions and celebrating their success
Should be able to provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to customers.
Build rapport quickly with customers/clients and put them at ease.
Deliver on Employees, Customer & Shareholder Metrics as Per Goals
Proven high initiative and energy level with good influencing, decision-making and collaboration skills.
This role may be subject to additional background verification checks

Preferred Qualifications

Build rapport quickly with customers/clients and put them at ease.
Deliver on Employees, Customer & Shareholder Metrics as Per Goals
Proven high initiative and energy level with good influencing, decision-making and collaboration skills.
This role may be subject to additional background verification checks

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