Customer Care Professional

During a typical day, you will collaborate across multiple digital channels to personalize each interaction with a customer. Your role will involve enhancing the bank's digital capabilities by identifying areas where current technology needs improvement to better support customer interactions. Your primary responsibility will be to provide exceptional customer service to clients. This will include responding to inquiries, resolving issues, and efficiently handling client requests. Your goal will be to ensure that each customer interaction is personalized and meets the client's needs and expectations. In addition, you will support the collaboration of internal stakeholders such as sales, operational, and risk management teams. By working together, you will ensure that client transactions are executed accurately and on time. You may also provide support to various teams within the business operations function, including risk management, compliance, and collections. It is essential that you comply with all regulatory requirements and internal policies related to customer care. Your role will involve resolving customer queries and issues, and personalizing each interaction using multiple communication channels. Your attention to detail and ability to work effectively with various teams will be crucial to the success of the customer service function.,