Customer Care Professional

As an individual in this role, your primary responsibilities will include maintaining proper documentation of customer conversations and commitments, coordinating with the accounts team for ledger updates and TDS adjustments, and assisting with account reconciliation processes. In the domain of Inside Sales & Negotiation, you will be expected to upsell or cross-sell products/services as needed and negotiate effectively to close deals or resolve outstanding issues. Furthermore, your role will involve providing Administrative Support for Travel Booking by booking travel tickets (flights, trains, buses) as per company requirements through platforms like MMT, IRCTC, Goibibo, etc. It will be crucial to ensure accurate booking and timely communication of travel itineraries. In terms of Data Management & Reporting, you will be responsible for maintaining and updating all receivables data on Google Drive in a structured and organized manner, preparing Excel-based reports for management review, and ensuring data accuracy and accessibility for the team by keeping backups. Key skills required for this position include excellent verbal and written communication skills, strong negotiation and interpersonal skills, basic to intermediate knowledge of Microsoft Excel (including VLOOKUP, pivot tables, filters), understanding of basic accounting principles such as TDS and reconciliations, hands-on experience with Google Sheets, Google Drive, and familiarity with online booking platforms like MMT, IRCTC, Goibibo. Being organized, self-motivated, detail-oriented, and having an average typing speed of 40 wpm or over will be advantageous. Qualifications desired for this role include a Bachelor's degree in Commerce, Business, Accounting, or a related field.,