Customer Care Intern

As a Customer Service Assistant in this role, you will be responsible for various tasks including: - Assisting in responding to customer queries through email, phone, and live chat channels. - Handling customer complaints professionally and escalating them when necessary. - Providing product/service information to customers effectively. - Maintaining records of customer interactions and ensuring follow-up on pending issues. - Supporting the creation of FAQs and help desk documentation. - Gathering customer feedback and recommending process improvements. - Collaborating with other departments to ensure prompt issue resolution. - Assisting in processing orders, refunds, and returns as required. To excel in this role, you should possess or be pursuing a degree in Business, Communications, or a related field. Additionally, you should have: - Strong verbal and written communication skills. - Excellent problem-solving and interpersonal abilities. - The capacity to multitask and thrive in a fast-paced environment. - Basic knowledge of CRM tools and proficiency in MS Office would be advantageous. - A customer-centric approach with a positive demeanor. In addition to the exciting responsibilities and skill requirements, you will also gain: - Real-world experience in customer service and support. - Hands-on exposure to CRM tools and customer interaction techniques. - The opportunity to work in a dynamic and growth-driven environment. - The potential for a full-time role upon successful completion.,