Customer Care Intern

Job Title: Customer Care Intern

Location: SISYA CLASS Office
Job Type: Full-Time
Working Days: 6 Days a Week
Languages Preferred: English, Hindi, and at least one regional language

About SISYA CLASS:

SISYA CLASS is a fast-growing EdTech platform offering live, AI-powered learning experiences for students from Grades 1 to 12. Led by IIT/NIT experts, we aim to revolutionize education with smart classes, instant doubt-solving, and personalized mentorship. Join us in shaping the future of learning in India.

Key Responsibilities:

• Handle inbound and outbound calls, WhatsApp messages, emails, and app chat support for students and parents.
• Guide new users through the app installation, account setup, course activation, and class joining process.
• Troubleshoot technical and access-related issues and escalate to technical support when needed.
• Follow up with leads and users for app usage, attendance, renewals, and subscription-related queries.
• Maintain CRM data with accurate logs of interactions, complaints, and feedback.
• Coordinate with academic mentors and operations teams for smooth resolution of student/parent concerns.
• Send timely reminders and updates about classes, quizzes, and important notifications.
• Collect feedback and ensure customer satisfaction by addressing concerns with professionalism and empathy.
• Promote SISYA CLASS offerings and upgrades wherever relevant to build trust and long-term engagement.

Key Requirements:

• Strong communication skills – verbal and written.
• Comfortable handling a high volume of calls and messages daily.
• Ability to work independently and as part of a fast-paced team.
• Positive attitude, patience, and ability to explain complex processes simply.

Why Join SISYA CLASS?

• Work with a passionate EdTech team transforming student learning.
• Exposure to AI-powered educational products and modern tools.
• Growth opportunities across customer success, operations, and product roles.
• Performance-based incentives and rewards.

Job Types: Full-time, Permanent

Pay: ₹5,000.00 - ₹10,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)

Location:

• Visakhapatnam, Andhra Pradesh (Required)

Work Location: In person

Application Deadline: 30/06/2025