Customer Care Intern

As a Customer Support Executive, your role will be crucial in ensuring a positive experience for our customers. Your dedication, attention to detail, and customer-focused approach will be highly valued in this position. Key Responsibilities: - Interact with customers through various channels such as phone, email, chat, social media, or in-person. Respond to inquiries promptly and professionally, addressing complaints and providing solutions to ensure customer satisfaction. - Resolve customer issues effectively, escalating complex cases when necessary. Collaborate with internal departments to ensure efficient resolution of customer concerns. - Maintain a comprehensive understanding of our products, services, and policies. Keep accurate customer records for future reference and analysis. - Collect customer feedback to identify areas for improvement in processes and enhance the overall customer experience. - Meet or exceed productivity, quality, and time management goals. Maintain professionalism and a sense of urgency in resolving customer issues. Qualifications Required: - Strong communication skills and problem-solving abilities. - Customer-first mindset with a focus on delivering exceptional service. - Ability to work collaboratively with internal teams to address customer needs effectively. Please note that the salary for this position is up to 18k per month.,