Customer Care Intern

You will be joining our team as a Customer Support Executive, where you will play a crucial role as the primary point of contact for our customers. Your dedication, attention to detail, and customer-centric approach will be key in ensuring a positive experience for our valued customers. Your responsibilities will include responding to customer inquiries through various channels promptly and professionally, resolving issues effectively, and maintaining a high level of service quality. Your key responsibilities will involve interacting with customers via phone, email, chat, social media, or in-person to address their queries and concerns. You will handle complaints with empathy, provide suitable solutions, and follow up to ensure customer satisfaction. Additionally, you will be responsible for identifying and resolving customer issues efficiently, collaborating with internal teams when necessary. It will be essential for you to have a deep understanding of our products, services, and policies to assist customers effectively. Keeping accurate customer records for reference and analysis purposes will also be part of your role. Gathering customer feedback and sharing valuable insights to enhance our processes and improve the overall customer experience will be encouraged. In this role, you will be expected to meet or exceed productivity, quality, and time management goals while maintaining a professional demeanor at all times. Demonstrating a sense of urgency in resolving customer issues promptly and effectively will be crucial. Your dedication and commitment to achieving these goals will be instrumental in your success as a Customer Support Executive. The salary for this position is up to 18k per month.,