Customer Care Intern

As a Customer Service Intern, your primary responsibility will be to assist in addressing customer inquiries through email, phone, and live chat channels. You will be expected to handle customer complaints professionally, escalating issues when necessary. Providing accurate product/service information to customers and maintaining detailed records of customer interactions will be crucial aspects of your role. Additionally, you will support in the creation of FAQs and help desk documentation to enhance customer support processes. Your role will also involve gathering customer feedback to identify areas for process improvement and collaborating with other departments to ensure prompt issue resolution. You will play a key role in processing orders, refunds, and returns, if required, contributing to overall customer satisfaction. To excel in this role, you should be a current or recent graduate with a degree in Business, Communications, or a related field. Strong verbal and written communication skills are essential, along with excellent problem-solving abilities and interpersonal skills. The ability to multitask in a fast-paced environment is vital, and basic knowledge of CRM tools and MS Office will be advantageous. A customer-centric approach and a positive attitude are fundamental attributes that will contribute to your success in this position. Throughout your internship, you will gain valuable real-world experience in customer service and support. You will have hands-on exposure to CRM tools and various customer interaction techniques, providing you with a solid foundation in this field. This internship offers you the opportunity to work in a dynamic and growth-oriented environment, with the potential for a full-time position based on successful performance and completion of your internship.,