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Customer Care executives / Tele callers

0 - 3 years

1 - 4 Lacs

Patna

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

fixing appointments computer operating back office customer service customer care customer support computer customer satisfaction front office query resolution typing telecalling customer handling data entry communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Amar Jyoti Kia Accessories Orders is looking for Customer care executives / Tele callers to join our dynamic team and embark on a rewarding career journey Conducting customer satisfaction surveys to understand what areas of the company's services need improvements Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Curating streamlined email and social media communication mediums for offers, updates and much more Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Fixing appointments based on the availability of customers and clients Interacting with customers to ensure they have a desirable and shareable experience

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Amar Jyoti Kia Accessories Orders

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