Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Gurugram
>
Prolegion
>
Customer Support Associate

Customer Support Associate

Prolegion

0 - 2 years

2 - 3 Lacs

Gurugram

Posted:23 hours ago| Platform:

Apply

Skills Required

Voice process Ticketing Reservation Excel Customer Support Associate Customer complaints Management MS Office Data entry CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dedicated and customer-focused individual to join our Airline Support Team as a Customer Support Associate for the voice process. You will be the first point of contact for Airline Gold and Platinum customers , handling inquiries, booking requests, complaints, and support issues via voice calls in different shifts. Key Responsibilities: Handle voice calls to assist Airline Premium Passengers with reservations, cancellations, rebooking, and general travel inquiries. Provide accurate and timely information regarding flight schedules, fares, and policies. Resolve customer complaints and provide appropriate solutions within set timelines. Maintain a high level of professionalism and empathy with customers at all times. Document all interactions clearly and accurately in the system. Escalate complex issues to senior support or supervisors as needed. Required Skills: Excellent communication skills in English Strong listening and problem-solving skills. Ability to remain calm and handle high-stress Willingness to work in shifts, including weekends and holidays Computer Skills: Proficient in using MS Office applications (Word, Excel, Outlook) Ability to work with CRM tools, ticketing systems, and call centre software Comfortable with data entry and managing online booking/reservation platforms Additional Allowance: Night shift Allowance Cash Allowance: If you commute on your own ,

More Jobs at Prolegion

HVAC Engineer

Chennai

3 - 8 yrs

INR 3 - 6 Lacs

Area Sales Manager

Chandigarh

5 - 15 yrs

INR 20 - 25 Lacs

QA Engineer (Manual + Automation)

Noida

3 - 5 yrs

INR 5 - 8 Lacs

Delivery Executive

Hyderabad

1 - 4 yrs

INR 7 - 10 Lacs

Android Developer

Navi Mumbai, Mumbai

5 - 8 yrs

INR 25 - 35 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Voice Process Interview Now

My Connections Prolegion

Download Chrome Extension (See your connection in the Prolegion )

Download Now

Prolegion

www.prolegion.com

IT Services and IT Consulting

Austin Texas

11-50 Employees

113 Jobs

Key People

Jane Smith

CEO
John Doe

CTO
Alice Johnson

COO

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Support Associate

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Prolegion

Mock Interview

Download Chrome Extension (See your connection in the Prolegion )

RecommendedJobs for You

Customer Support Associate

Customer Support Associate

Customer Support Associate

Customer Support Associate

Customer Support Associate

Customer Support Associate

Customer Support Associate

Customer Support Associate

Customer Support Associate

Customer Support Associate

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings

Customer Support Associate

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Prolegion