Customer Care Executive

Zeno Health

0 years

0 Lacs

Mumbai Maharashtra India

Posted:19 hours ago| Platform:

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Skills Required

service logistics billing resolve transactions metrics score switching healthcare communication crm software

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound and outbound customer calls in a professional and timely manner.
Assist customers with inquiries related to products, prescriptions, orders, and deliveries.
Provide accurate and up-to-date product and service information.
Coordinate with internal departments (such as pharmacy, logistics, and billing) to resolve customer concerns efficiently.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Ensure high levels of customer satisfaction and contribute to building long-term relationships.
Adhere to defined quality and performance metrics, including Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction Score (CSAT).
Educate customers on the benefits and safety of using generic medicines.
Encourage and guide customers through the process of switching from brand-name to generic medicines.

Requirements:

Proven experience in a customer service or call center role (preferably in a healthcare or pharmaceutical setting)
Excellent communication and interpersonal skills
Ability to manage multiple tasks and resolve issues efficiently
Basic understanding of pharmaceutical products and terminology is a plus
Proficiency in using CRM software and call center systems
Empathetic, patient, and customer-oriented mindset

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