Blended Process (Chat & Voice Both) Qualification Required – Undergraduate and Graduate both can apply. Experience – Fresher and Experienced both can apply. Shift Timing – Rotational Shift (24*7) Week Off – 1 Rotational Week Off Fresher CTC – 16K CTC - (12.3K in Hand) Experience CTC – 19K CTC – (14.8K in Hand) Minimum 1 Year of experienced on paper (Offer Letter/Appointment Letter + relieving Letter/Experience Letter/Resignation Acceptance Email)
We are having the opening for the Ecommerce business. Its a Part time job shift timing would be 9 to 2pm or 6pm to 11 pm. In Odd hrs cab will be provided . Interested please joining. Its Customer queries solving Interested please apply
Customer Care Executive, you'll handle customer queries and resolve issues via phone, chat, and email, ensuring high customer satisfaction and efficient order resolution. Eligibility Criteria’s :- · Excellent Communication Skills · Graduate & Undergraduate · Permanent Work from home (WFH) · Fresher & Experience · Laptop with minimum 8 GB Ram & Windows 10 mandatory · On the job Training · 6 Days working and 1 Rotational Week-off. · 9 hours of shift, during which 8 hours are dedicated to production and 1 hour is allocated for split breaks. · Wi-Fi is Mandatory. Round of Interviews · HR Evaluation · Operations Evaluation · L2 Operations Evaluation · Typing Test · Versant Test · Situational Judgment Test · Client Evaluation
· Keeping the team and self-updated of all process changes/ process highlights, at all times · Tracking agent/ team performance on quality, and working with the Quality and Training team to develop training schedules/ plans · Identify potential mentor from the agents and groom them to take on higher responsibilities · Build vintage in the team, by minimizing attrition/controlling attrition · Ensuring the Service level adherence of close looping and with coordinating with the process owners · Handled an inbound team for close looping of the complaints/requests with team of 20 agents · Handling top level escalated complaint and analyzing the root cause and taking initiative to improve the process · Looking after mystery audits of process in Service Recovery Department · Understanding & Publishing of Accurate Ops Business & Quality MIS, Reports. · MIS on any additional activities done to be published by the end of month. · Ability to provide structured feedback from CSE's on any support that they may need to service the customers better. · Action Plan to be shared on misses and best practices to be shared on hits monthly ·
We are having the opening for the Process trainer at Bpo company, work location Electronic city, Shivajinagar, kundlu gate. 6 days working day rotational week off rotational shift. Overall 3 years exp. out of that at least 1 year as a process trainer. If candidates would be Bpo Background or ecommerce process. Looking immediate joiner. Interested please apply.
Day to day follow up & Co-ordination with Sales team to ensure timely flow of MIS. 4) Co-ordination with concerned department/ vendor. 5) Good hands on with MS Advance Excel (H-lookup, V-lookup, Pivot Table, Charts) 6) Preparing MIS Reports in given Excel format. 7) Keep the Operation & Manager informed of task accomplishment, issues and status. 8) Sending MIS Reports to Our HODs Like (Sales Department, CEO & Operation Department etc. 9) Handling multiple reports, working with MS-Excel, different formulae and various other excel sheet components for accurate data.
Qualification: Any Graduate with a minimum of 1 year of Sales experience or an MBA in marketing, fresher -Candidate should be good at the thought process. -Candidate should have good sales acumen. -Candidate should be good at calculations (profit and Loss) -6 Days working -Rotational Shifts: Day shift -1 Rotational Off -Work from the Office -CTC: Up to 30,000/- per month* -Quarterly Bonus: 4,068/-
We are Hiring for the Customer care Executive for the BPO, We are giving a free jobs. Qualification: Graduate Experience: Experience/Freshers. Skill: Good Communication Skill both verbal n written in English and Hindi
We are having the opening for the Customer care executive for the BPO, Interested please apply Are you passionate about providing exceptional customer experiences? Do you have outstanding English communication skills and a professional attitude? We are looking for dynamic and motivated individuals to join our Premium Blended Process (Customer Support) team! ✅ What We're Looking For: 🌐 Excellent English Communication Skills – both verbal and written 🗣️ Must have Versant Level 4 or equivalent proficiency 💻 Basic computer knowledge and comfort with multitasking 🙌 A team player with a positive attitude and a customer-first mindset 📞 Experience in blended process or customer support will be a plus
- Graduation with 1 year experience is mandatory. - MBA Freshers - English + Hindi - Comfortable to work in rotational day shifts and day off. - Comfortable for 6 days working. - Must know Basic Excels formula. - Good in Mathematical Calculations. JOB DESCRIPTION- - Involves Vendor Management - Helps the seller to increase the sales of the product. - Resolve the queries of the vendor. - Help in Improve the seller business. - Making strategies to build a relationship to the vendors.
you'll handle customer queries and resolve issues via phone, chat, and email, ensuring high customer satisfaction and efficient order resolution. Eligibility Criteria’s :- · Qualification : Any Graduate Fresher or 6+months experience Language: Candidate should be fluent In English and Hindi mandatory Versant -4 or 5 6 Days working- 1day Rotational week off Shift- 9am to 8pm for females and 9am to 9pm for males Work from Office CTC: 21000 /- per month for fresher Take home: 16200 /- per month for fresher CTC : Upto 25000 /- per month for experienced Take Home : upto 20200 /- per month for experienced Quarterly Bonus : 4200 /
JD for Customer Care Executive for voice process (Banking) * Salary grid: 17,686 CTC /PM take home: 15,071/PM * Attractive incentives based on work performance * Qualification: 12th completion mandatory * Languages: English ＋1 South language is mandatory (Kannada/Tamil /Malayalam） * 6 days working/training with 1 rotational week off * Gender: M/F applicable. * General Shift: 10am to 7pm * Experience: Fresher/Experience. *Age limit: 18-29
We are having the opening for the Customer care executive for the BPO, Any Graduate or Undergraduate can apply for this Job . Opening for Inbound and outbound as per process will be CTC and Shift timing. Policy Insurance and sales experience will be appreciated. Fixed shift 10a.m - 7p.m (Rotational Week Off). Salary will be negotiable as per experience and communication. Both Freshers and Experience are eligible. Both Undergraduate and Graduate are eligible. Salary range will be 16k - 20k. Location - KOLKATA
Handling a team of 20-30 Agent's. Meet the team shrinkages and attrition . Meet the team login hours AHT and Quality . RTM and training refresher. Take responsibility of entire floor. People management . Sharing important reports with clients as per their requirements. Break management . Create an inspiring team environment with an open communication culture. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Motivate team members. Meet overall AHT along with daily service level and answering level. Achieving all types of KRA and KPI assigned by client and management . Attended daily , weekly and monthly meeting with team leader and process manager and for feedback about the process. Taken responsibility of entire floor As SME. Handling higher escalation calls . Working on people and break management along with team leader.
Handling a team of 20-30 Agent's. Meet the team shrinkages and attrition . Meet the team login hours AHT and Quality . RTM and training refresher. Take responsibility of entire floor. People management . Sharing important reports with clients as per their requirements. Break management . Create an inspiring team environment with an open communication culture. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Motivate team members. Meet overall AHT along with daily service level and answering level. Achieving all types of KRA and KPI assigned by client and management . Attended daily , weekly and monthly meeting with team leader and process manager and for feedback about the process. Taken responsibility of entire floor As SME. Handling higher escalation calls . Working on people and break management along with team leader.
Handling a team of 20-30 Agent's. Meet the team shrinkages and attrition . Meet the team login hours AHT and Quality . RTM and training refresher. Take responsibility of entire floor. People management . Sharing important reports with clients as per their requirements. Break management . Create an inspiring team environment with an open communication culture. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Motivate team members. Meet overall AHT along with daily service level and answering level. Achieving all types of KRA and KPI assigned by client and management . Attended daily , weekly and monthly meeting with team leader and process manager and for feedback about the process. Taken responsibility of entire floor As SME. Handling higher escalation calls . Working on people and break management along with team leader.
Urgent opening for the Customer care executive Requirements: V4 or V5 level English and Hindi communication necessary. ANy graduate or undergraduate can apply. ITs 24/7 shift timing,Interested please apply who is ready to attend the Interview. Freshers and experienced both eligible. Must have typing speed of 30WPM. Looking Immediate joiner Note : Experienced candidates must have all prior experience documents like Offer letter , last 3 months pay slips, relieving or experience letter and that too of 1 year at least. Any telecom experience is not counted, only BPO experience is counted
equirements: * Graduate from any recognized University * Overall 4+ years of Experience with minimum 1 years of Experience as an QA handling BPO Quality * Previous experience in E-commerce industry will be added advantage * Candidate should have knowledge on 7QC tools and BPO quality analysis techniques * Good with reporting and analytics * 6 days working (1 day rotational off) * Work from Office * Candidates should be fluent in English & Hindi communications * Salary range will be 4LPA-5LPA depending on last drawn
We are having the opening for the Customer care executive. Qualification : Any Graduate Fresher or 6+months experience Language: Candidate should be fluent In English and Hindi mandatory Versant -4 or 5 6 Days working- 1day Rotational week off Shift- 9am to 8pm for females and 9am to 9pm for males Work from Office CTC: 21000 /- per month for fresher Take home: 16200 /- per month for fresher CTC : Upto 25000 /- per month for experienced Take Home : upto 20200 /- per month for experienced Quarterly Bonus : 4200 /
Hi we do have the opening for the customer care executive for BPo. Need excellent communication in English and Hindi. any freshers or experience candidates can apply for this job. Its 24/7 rotational shift and roattaional week off. Interested please apply. Lookinbg Immediate joiner , ctc depend on candidates last drawn ctc.
FIND ON MAP