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Taskus
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Customer Care Executive

Customer Care Executive

Taskus

1 - 2 years

8 - 18 Lacs

Mohali Punjab India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Customer Support Technical Troubleshooting Time Management Sales Skills crm software Product Knowledge Conflict Resolution Data Entry

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a dedicated Customer Care Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring a positive experience with our products and services. This role is perfect for individuals who are passionate about helping others and are looking to grow their careers in customer service.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely manner.
Provide accurate information regarding products and services to customers.
Assist customers in resolving issues and complaints effectively and efficiently.
Maintain detailed records of customer interactions and transactions.
Follow up on customer inquiries to ensure satisfaction and resolution.
Collaborate with team members to improve customer service processes and workflows.

Skills and Qualifications

Excellent verbal and written communication skills in English and Hindi.
Proficient in using customer relationship management (CRM) software.
Strong problem-solving skills and ability to think critically.
Ability to work in a fast-paced environment and manage multiple tasks.
Strong interpersonal skills and a customer-centric approach.
Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).

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Customer Care Executive