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Jobs in loha mandi
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Real Digital Cable Llp
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Customer Care Executive

Customer Care Executive

Real Digital Cable Llp

0 - 31 years

1 Lacs

loha mandi agra

Posted:13 hours ago| Platform: Apna logo

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Skills Required

service analyze data excel reporting tracking support retention pivot reports management leadership communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Care Executive Company: Real Digital Cable LLP,Agra Job Description: We are looking for a Customer Care Executive to manage customer interactions for our Cable TV, Broadband, and OTT services. The ideal candidate will handle customer queries, ensure service quality, and maintain high customer satisfaction levels while achieving business targets. Key Responsibilities: Handle customer calls, emails, and escalations professionally. Manage and analyze data using MS Excel for reporting and performance tracking. Lead and support a small team to ensure smooth operations. Achieve sales and retention targets under pressure. Maintain service quality standards and meet SLA timelines. Coordinate with internal teams for issue resolution and process improvements. Requirements: Proven experience in customer service, preferably in telecom or broadband. Strong skills in MS Excel (VLOOKUP, Pivot Tables, Reports) and data management. Good leadership and team-handling capabilities. Ability to work under sales pressure and meet deadlines. Excellent communication and problem-solving skills.

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Customer Care Executive