Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Noida
>
plutos ONE
>
Customer Care Executive

Customer Care Executive

plutos ONE

1 years

1 - 4 Lacs

Noida

Posted:1 month ago| Platform: GlassDoor logo

Apply

Skills Required

support resolve payments management chat escalation billing data service reports metrics efficiency effectiveness compliance documentation communication

Work Mode

On-site

Job Type

Full Time

Job Description

Backend Executive - Customer Service

Location: Noida

Experience: Minimum 1 years of experience in backend operations or customer service

Roles and Responsibilities:

Customer Support Management: Provide backend support to resolve customer queries and issues related to payments, biller services, and account management through email, chat, and phone interactions.
Issue Escalation and Resolution: Coordinate with internal teams (technical, billing, operations) to escalate and resolve customer complaints promptly, ensuring high levels of customer satisfaction.
Data Entry and Record Keeping: Maintain and update customer service databases and logs, ensuring that all customer interactions and issues are documented accurately.
Reporting: Prepare and provide regular reports on customer service metrics, including response times, resolution rates, and customer feedback.
Process Improvement: Identify recurring customer service issues and suggest process improvements to enhance the efficiency and effectiveness of backend operations.
Compliance and Documentation: Ensure that all customer-related documentation and processes comply with internal guidelines and regulatory requirements.

Desired Candidate Profile:

Minimum 1 years of experience in backend operations or customer service, preferably in the fintech, payments, or banking industry.
Strong problem-solving skills with the ability to handle multiple customer issues simultaneously.
Excellent communication skills (both written and verbal) to interact with internal teams and customers effectively.
Ability to work in a fast-paced environment and manage deadlines.
Strong attention to detail and organizational skills.

Job Type: Full-time

Pay: ₹8,979.89 - ₹40,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

More Jobs at plutos ONE

Relationship Manager

Chandigarh, Chandigarh

2.0 - 1.0 yrs

Salary: Not disclosed

voice process

Noida

2.0 - 2.0 yrs

INR 0 - 0 Lacs

voice process

Noida, Uttar Pradesh

2.0 - 2.0 yrs

INR 0 - 0 Lacs

Reconciliation Specialist

Noida

1.0 - 1.0 yrs

INR 5 - 5 Lacs

Senior Manager Finance

Noida

3.0 - 3.0 yrs

INR 4 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.