Customer Care Executive

NLB Services

0 - 5 years

1 - 6 Lacs

gurugram

Posted:2 weeks ago| Platform:

Apply

Skills Required

voice process inbound process customer service bpo customer service us sales outbound process us process international sales upselling lead generation customer care international voice uk sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle inbound customer calls professionally.
Understand customer needs and provide accurate information or solutions.
Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
Record and update customer interactions in the CRM system.
Escalate unresolved issues to the appropriate department for timely resolution.
Stay updated on product, process, and system knowledge to provide correct information.

Adhere to company policies, process guidelines, and compliance requirements.

Preferred candidate profile

Excellent verbal communication skills in English.
Clear pronunciation and good voice modulation.
Strong active listening and interpersonal skills.
Ability to handle pressure and high call volumes.
Problem-solving attitude with a customer-first approach.
Basic computer literacy (MS Office, CRM tools, email handling).

More Jobs at NLB Services

Field Sales Health Insurance

Korba, Gwalior, Mumbai (All Areas)

Experience: Not specified

INR 2 - 3 Lacs

Hiring For Email Process

Noida

1 - 3 yrs

INR 1 - 3 Lacs

Hiring For Customer Care Executive - Noida

Noida

1 - 4 yrs

INR 0 - 3 Lacs

Hiring For BPO Logistics Executive | Team Leader | Quality Analyst

Noida

1 - 5 yrs

INR 2 - 3 Lacs

Customer Care Executive(Logistics) - Noida Location

Noida

1 - 6 yrs

INR 1 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.