Customer Care Executive

Role Overview: We are seeking a Customer Care Executive to handle inbound and outbound customer queries across multiple brands, with a focus on personal loans and other financial products. The role requires excellent communication skills, product knowledge, and the ability to provide prompt, accurate, and customer-friendly solutions over phone and email. Key Responsibilities: Handle customer queries, complaints, and requests for multiple brands via phone calls, emails, and chat. Provide detailed product information and guidance related to personal loans and various financial products. Ensure accurate logging of customer interactions in the CRM system. Follow up with customers to resolve pending queries within defined TAT (Turnaround Time). Coordinate with internal departments (Sales, Operations, Finance) to provide timely resolutions. Maintain a high level of professionalism, empathy, and service orientation in every interaction. Educate customers on product benefits, eligibility criteria, documentation, and application processes. Escalate complex or unresolved issues to senior team members or managers as per process. Strive for first-call resolution and high customer satisfaction scores. Adhere to compliance and regulatory guidelines while handling customer data and queries. Requirements: Graduate in any discipline (preferably Commerce/Finance background). 1–3 years of experience in customer service, preferably in BFSI (Banking, Financial Services & Insurance). Excellent communication skills in English and Hindi (knowledge of regional languages is an advantage). Strong knowledge of personal loans, credit cards, and financial products. Ability to multitask and manage queries across multiple brands. Proficiency in MS Office and CRM tools. Problem-solving mindset with attention to detail.