Customer Care Executive

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About Fancy Pastels:

Founded in 2017, Fancy Pastels is a Jaipur-based fashion brand creating thoughtfully handcrafted vacation wear that celebrates the art and culture of Rajasthan. We cater to a discerning clientele in India and abroad, offering women’s wear, menswear, and kidswear with exclusive prints, luxurious fabrics, and timeless designs.

Role Overview:

Customer Care Executive

Key Responsibilities:

• Handle customer inquiries via email, phone, WhatsApp, and social media DMs in a prompt and professional manner.
• Track and manage customer orders, returns, and exchanges, ensuring timely updates are shared.
• Resolve customer complaints with empathy and a solutions-driven approach, escalating to management when required.
• Coordinate with the operations and logistics team for order fulfillment and issue resolution.
• Maintain accurate records of interactions, issues, and resolutions in CRM tools.
• Gather customer feedback and share insights with the team to improve products and services.
• Uphold brand tone of voice and ensure every communication enhances the customer experience.

Requirements:

• Bachelor’s degree or equivalent experience.
• 1–3 years of experience in customer service, preferably in e-commerce or fashion retail.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with CRM software, email tools, and basic Excel.

What We Offer:

• A collaborative work environment in a creative, fast-growing fashion brand.
• Opportunities to learn about premium fashion retail and customer experience excellence.
• Competitive salary based on experience.