Respond promptly to customer inquiries via phone, email, and chat in a friendly, professional manner. Assist customers with orders, returns, exchanges, and product questions. Resolve issues efficiently and empathetically, ensuring customer satisfaction. Track and document interactions, escalating complex cases when necessary. Collaborate with internal teams to stay updated on product information, policies, and promotions. Gather and report customer feedback to improve processes and customer experience. About Company: Fancy Pastels is a slow fashion brand creating and promoting handcrafted, and hand-block printed apparel for women and men.
Job Title: Customer Care Executive Location: Jaipur, Rajasthan (On-site) Company: Fancy Pastels | Avrat Fashion Private Limited About Fancy Pastels: Founded in 2017, Fancy Pastels is a Jaipur-based fashion brand creating thoughtfully handcrafted vacation wear that celebrates the art and culture of Rajasthan. We cater to a discerning clientele in India and abroad, offering women’s wear, menswear, and kidswear with exclusive prints, luxurious fabrics, and timeless designs. Role Overview: We’re looking for a proactive and empathetic Customer Care Executive to be the voice of Fancy Pastels for our customers. You’ll be responsible for ensuring every customer interaction reflects our brand’s warmth, efficiency, and high service standards. Your role will involve managing queries, resolving concerns, and providing an exceptional post-purchase experience to build trust and loyalty. Key Responsibilities: Handle customer inquiries via email, phone, WhatsApp, and social media DMs in a prompt and professional manner. Track and manage customer orders, returns, and exchanges, ensuring timely updates are shared. Resolve customer complaints with empathy and a solutions-driven approach, escalating to management when required. Coordinate with the operations and logistics team for order fulfillment and issue resolution. Maintain accurate records of interactions, issues, and resolutions in CRM tools. Gather customer feedback and share insights with the team to improve products and services. Uphold brand tone of voice and ensure every communication enhances the customer experience. Requirements: Bachelor’s degree or equivalent experience. 1–3 years of experience in customer service, preferably in e-commerce or fashion retail. Excellent verbal and written communication skills in English. Strong problem-solving abilities with a customer-first mindset. Ability to multitask and work in a fast-paced environment. Proficiency with CRM software, email tools, and basic Excel. What We Offer: A collaborative work environment in a creative, fast-growing fashion brand. Opportunities to learn about premium fashion retail and customer experience excellence. Competitive salary based on experience.
Job Title: Social Media Manager Location: Jaipur, Rajasthan (On-site) Company: Fancy Pastels | Avrat Fashion Private Limited About Fancy Pastels: Founded in 2017, Fancy Pastels is a Jaipur-based premium fashion brand known for thoughtfully handcrafted vacation wear that celebrates the art and culture of Rajasthan. We cater to a discerning clientele across India and internationally, with women’s wear, menswear, and kidswear collections featuring exclusive prints, luxurious fabrics, and timeless designs. Role Overview: We’re seeking a creative, data-driven, and trend-savvy Social Media Manager to lead our brand’s online presence. This role requires someone who can blend aesthetic storytelling with performance marketing, manage end-to-end content planning, and drive engagement across platforms to strengthen Fancy Pastels’ digital footprint. Key Responsibilities: Develop and execute monthly social media strategies for Instagram, Facebook, Pinterest, and other relevant platforms. Create content calendars aligned with brand campaigns, product launches, and seasonal trends. Oversee content creation – from conceptualizing shoots to working with photographers, stylists, and designers. Write engaging captions that align with the brand’s voice and resonate with target audiences. Monitor trends, memes, and viral content opportunities to keep the brand relevant and relatable. Manage influencer collaborations and UGC campaigns to amplify reach and sales. Track and report on KPIs such as engagement rates, follower growth, and conversions from social channels. Work closely with the marketing and e-commerce team to ensure cohesive branding across ads, emails, and website. Requirements: Bachelor’s degree in Marketing, Communications, or a related field. 2–4 years of proven experience in social media management, preferably in fashion or lifestyle brands. Strong understanding of Instagram growth strategies and visual storytelling. Proficiency in Canva, Adobe Suite, or other creative tools. Knowledge of Meta Ads Manager and influencer marketing strategies. Excellent communication skills in English (Hindi proficiency is a plus). Passion for fashion, trends, and creating scroll-stopping content. What We Offer: A chance to work with a creative, fast-growing premium fashion brand. Hands-on experience in content creation and digital strategy execution. Competitive salary based on experience and performance.
As the Social Media Manager at Fancy Pastels, you will be responsible for leading the online presence of our premium fashion brand. You will blend aesthetic storytelling with performance marketing to create engaging content that resonates with our clientele. Your role will involve developing and executing social media strategies for platforms like Instagram, Facebook, and Pinterest. You will work closely with the marketing team to ensure cohesive branding across various channels. Your key responsibilities will include creating content calendars aligned with brand campaigns and seasonal trends, overseeing content creation from conceptualization to execution, writing engaging captions, and monitoring trends to keep the brand relevant. You will also manage influencer collaborations and user-generated content campaigns to amplify reach and drive sales. Tracking and reporting on key performance indicators such as engagement rates and follower growth will be essential in this role. To be successful in this position, you should have a bachelor's degree in Marketing, Communications, or a related field, along with at least 2 years of experience in social media management, preferably in fashion or lifestyle brands. A strong understanding of Instagram growth strategies, visual storytelling, and proficiency in creative tools like Canva or Adobe Suite is required. Knowledge of Meta Ads Manager and influencer marketing strategies will be beneficial. Excellent communication skills in English are necessary, and proficiency in Hindi is a plus. A passion for fashion, trends, and creating scroll-stopping content is highly desirable. Joining Fancy Pastels will provide you with a chance to work with a creative, fast-growing premium fashion brand. You will gain hands-on experience in content creation and digital strategy execution, with a competitive salary based on your experience and performance.,