Customer Care Executive

Bad Brains Streetstyle

0 - 3 years

1 - 2 Lacs

ulhasnagar

Posted:6 days ago| Platform:

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Skills Required

blended process inbound process inbound customer service customer service non voice process solving queries inbound calls semi voice outbound process email process chat process inbound voice process customer support calls handling escalations customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Job Professionals!!

Greetings from BONKERS CORNER!!

Positions -

1. Customer Care Executive

REQUIREMENT - ANY GRADUATE FRESHER & EXPERIENCE CAN APPLY OF THIS PROFILE.

Salary -Upto 2.4LPA

Facilities -

6 days working

Fixed Shift with Rotational week Off

English

Role & responsibilities

Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems.
Manage customer complaints professionally, aiming for first-contact resolution and ensuring positive experiences across all customer touchpoints.
Be adaptable and ready to switch between Voice and Chat processes based on workload and company needs.
Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible..
Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction.

How to Apply:

7066694343

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