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Customer Account Manager (CAM)

0 - 6 years

0 Lacs

Navi Mumbai, Maharashtra

Posted:1 month ago| Platform: Indeed logo

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Job Description

Job Description

Group Company: JSW Steel Limited
Designation: CAM - Customer Account Manager
Location: Mumbai - Seawoods Location
Job Brief: As a CAM at JSW Steel Limited in the West Region, you will be responsible for managing customer accounts. You will play a crucial role in ensuring customer satisfaction, retention, and growth by providing exceptional service and addressing their needs effectively. This position is responsible for business for assigned geography. Proficient in sales process and achieve sales objectives (ABP) sales & revenue targets for the products, efficient in sales planning & execution as per plan
This position requires a candidate with 3-6 years of experience in customer account management, strong industry knowledge, and excellent communication skills.
Responsibilities:
    • Streamline and improve existing sales to maintain JSW share-of-business
    • Development of new customers and business to improve SOB
    • Achieve sales targets as per Monthly and Annual Business Plan
    • Timely payment collection from the customers
    • Increase in sales of Products.
    • Market assessment & Competition mapping
    • Coordination with Plant and stock-yard to ensure timely delivery
    • Plan and manage optimum material stock at local stock-yard
    • Handle quality complaints along with technical team and timely resolution of the issues.
    • Develop cordial relationship with customers and other agencies involved in business.
    • Production Planning and Coordination with plant at HO
Skills:
  • Customer Relationship Management
  • Account Management
  • Communication Skills
  • Negotiation Skills
  • Analytical Skills
  • Industry Knowledge
  • Sales Acumen
  • Problem-Solving Skills
  • Presentation Skills
Competencies
  • Business perspective / acumen - Demonstrates awareness of changing industry, business trends, market & competitive conditions. Have an understanding of cost & financial awareness Should be flexible and quickly amends course of action to adapt to changing business scenarios. Should be able to analyse / process data and information to gain insights/trends, etc. to enable business acceleration.
  • Problem solving - Generates alternatives for problems / issues. Involves concerned people in the decision making process when required while anticipates implications of the decisions made. Should be able to work independently and deliver high quality results with minimal guidance and direction; display high urgency for action and strong commitment towards achieving results.
  • Customer focus- Understands and anticipates internal / external customer needs. Builds and maintains long term relationships with customers and communicates their needs upwards & downwards within the organization.
  • Team work and team building – Collaborates across levels, functions and businesses in JSW. Encourages teamwork at all levels
  • Effective & open communication – Should be able to articulate his / her thoughts confidently and assertively in large meeting settings especially with senior team leadership in the room.
  • People leadership - Provides clear roles and challenging goals for people aligned with organizational goals
  • Relationship building / Interpersonal skill - Should be able to work constructively with multiple internal and external stakeholders; foster and maintain a network of work relationships at senior levels in the organization
  • Ownership & drive for results- Takes ownership of the team commitment to the organizational goals and displays sense of urgency & acts with speed
  • Functional expertise - Should be able to understand the overall strategy of a company and ensure that all strategies and programs are aligned to business strategies and objectives. Displays knowledge of related functional / technical / cross functional areas. Keeps himself / herself abreast of development in his / her functional area
  • Execution excellence: Should be systematic and organized; should follow up rigorously, report and escalate issues (if required) and problem solve to increase speed of execution.
Preferred Qualifications:
  • Bachelor of Engineering (BE) / Bachelor of Technology (BTech)
  • Proven track record of successfully managing key accounts and exceeding sales targets
  • Experience in the manufacturing industry and steel industry
  • Strong negotiation skills and ability to influence stakeholders at various levels
Required work experience
  • Years of experience: 3 to 6 years
Job Snapshot
Updated Date
04-07-2025
Job ID
JOB7236
Department
West Region
Location
Mum - Seawoods, Navi Mumbai, Maharashtra, India ..+ 1
Experience
3 - 6 Years
Employee Type
Managerial

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