CSAT Data Analyst - PowerBI

AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Summary

Job Requirements -

• Strong skills in data modeling, analytics, and translating business questions into impactful visual insights
• Expertise in Power BI development and dashboard optimization
• Advanced Excel proficiency, including VBA for automation
• Experience with data integration from multiple sources (e.g., Microsoft Azure, Crystal Reports, HFM, SAP/BI, Databricks)
• Ability to manage a backlog of reporting and analytics needs with structured planning and prioritization
• Experience organizing and leading meetings, ensuring clear communication and stakeholder alignment
• Proven ability to manage small projects, communicate technical outputs to non-technical stakeholders, and influence senior decision-makers
• Educational background or proven experience in statistics, data science, or machine learning
• Strong analytical curiosity and ability to extract business insights from complex datasets
• Interest in global market trends, competitive dynamics, and strategic intelligence
• Ability to work independently with high self-sufficiency, while also collaborating effectively across teams.
• Excellent communication skills in English, both written and verbal

Key Responsibilities -

• Collect, analyze, and interpret customer feedback, survey results, and behavioral data to identify trends and actionable insights.
• Develop and maintain customer insights dashboards and reports, primarily using Power BI and Excel.
• Optimize and enhance existing customer insights dashboards for clarity, usability, and performance.
• Design and improve data collection processes to ensure the accuracy and consistency of customer data.
• Collaborate with data engineers and IT to ensure seamless integration and accessibility of customer data.
• Present findings and recommendations to commercial and customer experience teams to drive improvements in products, services, and processes.
• Engage with stakeholders to understand their customer insight needs and support ongoing refinement of reporting deliverables.

Regards,

Venkatesh P.