CRM - Hear

Job Description:

We are seeking an experienced and dynamic Head of CRM for our leading real estate development company in Gurgaon. The ideal candidate should have an extensive background in CRM management within the real estate sector. This is an onsite, full-time position with a 6-day work week. Only candidates with relevant real estate experience will be considered.

Key Responsibilities:

- Lead and manage the CRM team to ensure high levels of customer satisfaction and service delivery.

- Design, implement, and optimize CRM strategies and processes tailored for residential and commercial real estate operations.

- Oversee end-to-end customer journey management from lead generation to post-sales service.

- Coordinate with Sales, Marketing, Legal, and Finance teams to streamline processes and improve customer experience.

- Analyze customer feedback, market trends, and sales analytics to optimize engagement and retention.

- Manage CRM software implementation, usage, enhancements, and training across teams.

- Ensure timely and effective communication with clients regarding project updates, handovers, and other transactional touchpoints.

- Handle client escalations and complex case resolutions with professionalism.

- Develop and report on KPIs related to customer engagement, conversions, service levels, and satisfaction.

- Stay updated on CRM best practices, tools, and new trends within the real estate industry.

Desired Candidate Profile:

- Experience: Minimum 12+ years in CRM roles within the real estate sector (developer companies preferred).

- Education: Graduate/MBA in Business Administration, Marketing, or related field.

- Industry Exposure: Must have worked with reputed real estate developers; other industries will not be considered.

- Strong leadership, problem-solving, and team management abilities.

- Excellent communication, interpersonal, and client management skills.

- Proficient in CRM software and MS Office suite.

- High level of integrity, proactive approach, and passion for delivering customer excellence.

Other Details:

Job Location: Gurgaon (Work from Office mandatory)

Working Schedule: 6 days a week (Monday to Saturday)

Interview: Only Face-to-Face interviews will be conducted (No virtual interviews).

Only candidates with a proven Real Estate (developer) background should apply.

Interested candidate share your resume on priyanka@bradfordconsultants.com