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CRM Head

Magneum Technology

14 - 17 years

16 - 20 Lacs

Noida

Posted:6 days ago| Platform:

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Skills Required

data analysis system management sales salesforce crm team management customer relationship customer service customer engagement business development customer retention marketing client relationship management lead generation crm strategy retention

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities
CRM Strategy Development:Develop and implement comprehensive CRM strategies aligned with business objectives to drive customer engagement and retention.Collaborate with marketing, sales, and customer service teams to ensure CRM initiatives support overall business goals.CRM System Management:Oversee the selection, implementation, and optimization of CRM platforms (e.g., Salesforce, HubSpot) to ensure data integrity and system efficiency.Monitor and report on CRM performance metrics, making data-driven adjustments to improve outcomes.Customer Data Analysis:Analyze customer data to identify trends, preferences, and opportunities for personalized engagement.Develop customer segmentation strategies to target specific groups effectively.Team Leadership:Lead and mentor the CRM team, fostering a collaborative and high-performance culture.Provide training and development opportunities to enhance team capabilities.Cross-Functional Collaboration:Work closely with product, design, and IT teams to align CRM strategies with product offerings and technological capabilities.Ensure seamless integration of CRM initiatives across all customer touchpoints.Budget and Vendor Management:Manage the CRM budget, ensuring cost-effectiveness and ROI.Liaise with external vendors and consultants as required to enhance CRM capabilities.

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Magneum Technology

Technology / Manufacturing

Innovate City

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CRM Head