2 years

2 - 3 Lacs

Posted:19 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Relationship Manager (CRM)Location: Karnal
Experience Required: 2-5 Years (preferably in B2B/B2C sales or client servicing)

Job Summary:

We are looking for a passionate and result-driven Customer Relationship Manager to manage customer queries, maintain long-term relationships, and ensure customer satisfaction. The CRM will act as a bridge between the company and its clients/customers.

Key Responsibilities:

  • Build and maintain strong, long-lasting customer relationships
  • Handle customer queries, complaints, and feedback professionally
  • Coordinate with sales, service, and technical teams to fulfill client requirements
  • Ensure timely follow-up for client issues and resolve them efficiently
  • Prepare and deliver regular customer reports and updates
  • Identify upselling or cross-selling opportunities
  • Maintain accurate customer records and data in CRM software
  • Conduct periodic customer satisfaction surveys
  • Support marketing campaigns through customer engagement

Key Skills Required:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Customer-focused attitude
  • Proficient in using CRM tools (like Zoho, Salesforce, HubSpot etc.)
  • Time management and multitasking skills
  • Ability to work in a team and independently

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

Speak with the employer
+91 7082304731

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