CRM Executive

• Customer Data Management:
• Collecting, organizing, and analyzing customer data.
• Ensuring the CRM database is up-to-date and accurate.
• Segmenting customers for targeted marketing efforts.
• Customer Engagement:
• Developing and executing customer engagement strategies.
• Coordinating communication campaigns via email, social media, and other channels.
• Monitoring customer feedback and addressing concerns or inquiries.
• Marketing Campaigns:
• Designing and implementing CRM campaigns to boost customer loyalty and retention.
• Tracking and analyzing the performance of marketing campaigns.
• Collaborating with the marketing team to create personalized marketing messages.
• Sales Support:
• Providing the sales team with insights derived from CRM data.
• Assisting in the development of sales strategies based on customer trends and behaviors.
• Ensuring smooth integration of CRM tools with other sales tools.
• Reporting and Analytics:
• Generating reports on customer behavior, campaign performance, and sales metrics.
• Using data analytics to identify trends and opportunities for improvement.
• Presenting findings to management and suggesting actionable insights.
• CRM System Management:
• Overseeing the implementation and maintenance of the CRM system.
• Training staff on CRM system usage and best practices.
• Working with IT and software vendors to troubleshoot and enhance the CRM system.
• Customer Satisfaction:
• Monitoring customer satisfaction levels and implementing strategies to improve them.
• Developing loyalty programs and incentives to increase customer retention.
• Managing customer surveys and feedback mechanisms.

Skills and Qualifications:

• Technical Skills:
• Proficiency in CRM software
• Familiarity with data analysis tools and techniques.
• Understanding of digital marketing tools and strategies.
• Analytical Skills:
• Strong ability to analyze and interpret data to make informed decisions.
• Capability to generate insights and actionable recommendations from data.
• Communication Skills:
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Customer-Focused Mindset:
• Deep understanding of customer needs and behaviors.
• Commitment to enhancing customer experience and satisfaction.

Job Types: Full-time, Permanent

Pay: From ₹12,000.00 per month

Ability to commute/relocate:

• Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have personal Laptop? Are you able to bring it to work?

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Work Location: In person