CRM Executive

Marca Coroma Bathtech

1 - 3 years

2 - 3 Lacs

bahadurgarh haryana

Posted:2 hours ago| Platform:

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Skills Required

crm management crm ms excel coordination report preparation records management data maintenance data entry ms office lead tracking record maintenance customer relationship report generation crm operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

CRM Executive

Key Responsibilities

Manage and update customer records in the CRM system with accuracy and completeness.
Coordinate with sales, marketing, and service teams to streamline customer interactions.
Track leads, follow-ups, and customer queries to ensure timely resolution.
Generate CRM reports and dashboards to support management decision-making.
Assist in implementing CRM automation, workflows, and process improvements.
Ensure high levels of customer satisfaction through effective communication and support.
Maintain confidentiality and adhere to company policies and data protection standards.

Required Candidate Profile

Bachelors degree in any discipline.
1-3 years of experience in CRM operations, customer service, or sales support.
Strong understanding of CRM tools.
Excellent communication, coordination, and problem-solving skills.
Proficiency in MS Excel and basic data analysis.
Ability to work independently and in cross-functional teams.
Female candidates preferred as per diversity requirement.

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