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Quality HR India Pvt Ltd
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CRM Executive

CRM Executive

Quality HR India Pvt Ltd

1 - 2 years

1 - 3 Lacs

vapi

Posted:4 hours ago| Platform: GlassDoor logo

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Skills Required

crm reports data support analyze retention training software salesforce word excel analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Position: CRM Executive

Location: Degam - Vapi

Experience: 1 - 2 Years

Industries: Plastic

Responsibilities:

Act as the primary point of contact for sales team, addressing their queries, resolving issues, and ensuring a positive customer experience.
Conduct follow-up communications with sales team to ensure satisfaction and assess further needs.
Maintain and update customer records in the CRM system to ensure accuracy and completeness of information.
Generate reports and insights from CRM data to support decision-making and improve customer interactions.
Analyze customer feedback and CRM data to identify trends, common issues, and opportunities for improvement.
Prepare and present reports on customer satisfaction, retention rates, and CRM performance metrics.
Contribute ideas for process improvements and work on projects aimed at refining CRM practices.
Assist in training new team members on CRM tools and best practices.

Required Skills:

Proficiency in CRM software (e.g., Salesforce, Zoho)
Microsoft Office Suite (Word, Excel, PowerPoint).
Effective Communication
Adaptability
Time Management
Data Analysis Skills

Required Qualification: - Any Graduation

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Food provided

Work Location: In person

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