IT Engineer

Job Description

Description: Position: IT Engineer Location: Vapi Experience: 1 - 2 Years Industries: Engineering Responsibilities: End-end responsibility to resolve end user’s tickets related to hardware & software. Complete end user computing support. As a Support Analyst, candidate will be responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins Identify and escalate tickets requiring urgent attention and action Log all contacts and document all the activities and results accurately and completely within the incident management tool Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner SLA Adherence To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles Required Skills Have good communication skills. Logical Thinking Organizing Required Qualification: - Any Computers Related Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Shift: Day shift Work Days: Weekend only Work Location: In person