IT Engineer

Role & responsibilities

• End user support

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Support end users for endpoint devices, including PC, printer and scanner.

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Endpoint Move/Add/Change. Perform endpoint equipment setup and installation as per corporate standards (with Service Desk guidance)

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Provide onsite support for endpoint devices as directed by the Service Desk.

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Facilitate hardware maintenance activities, such as replacement of faulty parts, regardless of whether under warranty or not.

• Infrastructure Support

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Support for infrastructure equipment such as servers and network.

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Conduct equipment setup and installation as instructed and guided by corporate IT.

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Provide onsite support for infrastructure equipment, such as fault diagnosis, problem determination, patching and assisting corporate IT to remote support.

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Facilitate hardware maintenance activities, such as replacement of faulty parts and ensuring that equipment is covered under their respective maintenance services.

• Service Desk:

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Respond to incoming support requests via phone, email, chat, or ticketing system

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Log, prioritize, track incidents and service requests to resolution.

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Troubleshoot and resolve hardware, software, and network issues (Level 1 and 2 support).

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Assist in user account management (password resets, access control, onboarding/offboarding).

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Provide guidance on IT policies, procedures, and standard tools.

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Maintain detailed documentation of issues, solutions, and procedures

Preferred candidate profile

Qualification: Bachelors degree in information technology or related with 3 to 5 years of relevant experience in the manufacturing industry.

Setup and installation of a new PC. Inclusive of data transfer and configuration of user credentials on PC.

Excellent communication skills and interpersonal skills.

Ability to work independently and as part of a team.

Strong organizational and communication skills.

preetha.s@cielhr,com

Total Experience:
Current Company: Current Designation: Current CTC: Expected CTC: Notice Period: Current Location: Educational Qualification :