On-site
Full Time
Position: CRM Executive (Female Only)
Brand: WayVeda
Location: Hisar
Salary: ₹12,000 – ₹15,000 per month
Working Days: 6 days a week
About the Role:
WayVeda is looking for a Female CRM Executive to handle customer interactions for its Ayurveda and wellness product line. The ideal candidate should be good at understanding customer needs, explaining product benefits, and ensuring high-quality support.
Key Responsibilities:
* Manage customer calls related to product guidance, usage, and wellness support.
* Provide pre-sales and post-sales assistance.
* Explain Ayurvedic product benefits clearly and confidently.
* Coordinate with operations for delayed orders, replacements, or escalations.
* Maintain CRM records, daily call logs, and follow-up trackers.
* Handle customer messages and inquiries on WhatsApp, Instagram, and email.
* Maintain customer satisfaction scores and reduce complaints.
* Identify repeat customers and build retention relationships.
Requirements:
* Female candidates only.
* Strong communication and customer-handling skills.
* Comfortable explaining product details (training will be provided).
* Experience in CRM, wellness brands, or Ayurveda brands is a plus.
* Organized, patient, and proactive.
* Basic knowledge of Excel/Sheets for reporting.
Job Type: Full-time
Pay: ₹12,000.00 - ₹15,000.00 per month
Language:
Work Location: In person
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