Counselling Manager

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About PhysicsWallah (PW):

PhysicsWallah (PW) is India’s leading EdTech platform, dedicated to making quality education affordable and accessible. Founded by Alakh Pandey, PW has revolutionized exam preparation for IIT JEE, NEET, UPSC, and academic courses for students from classes 6 to 12.

With a student-first approach, interactive learning, and expert faculty, PW empowers millions of learners across the nation. PW provides comprehensive preparation programs for JEE Mains & Advanced, NEET UG, and foundation classes.

• 3.5M+ Registered Students

• 13.1M+ YouTube Subscribers

• 4.8 App Rating

Learn more at www.pw.live

Job Summary:

We are seeking a driven and strategic Counselling Manager to lead our inside sales and student counselling team for IIT JEE/NEET verticals. The ideal candidate will bring 5+ years of experience in counselling, data management, and inside sales, with at least 2–3 years in a team leadership role.

Key Responsibilities:

1. Counselling & Sales:

• Engage with IIT JEE/NEET aspirants and their parents through calls, video sessions, and walk-ins.
• Recommend suitable courses and learning paths tailored to student needs.
• Consistently achieve enrolment and revenue targets.

2. Inside Sales Operations:

• Drive a high-conversion inside sales process.
• Collaborate with marketing to optimize lead pipelines.
• Analyze call data and improve performance metrics.

3. Team Management:

• Lead, coach, and monitor a team of 5–10 counsellors.
• Set clear performance KPIs and ensure accountability.
• Conduct training programs and regular feedback sessions.

4. Data Management & CRM:

• Maintain and analyze data in CRMs and internal dashboards.
• Share actionable insights and reports with leadership.
• Ensure all team members adhere to lead tracking SOPs.

Desired Profile:

• Bachelor’s/Master’s degree in any discipline (Science/Engineering preferred).
• 5+ years of overall experience, with 2–3 years managing counselling/sales teams.
• Deep understanding of IIT JEE/NEET segment and student psychology.
• Proficiency in CRM tools, Excel/Google Sheets, and performance tracking.
• Strong communication, leadership, and analytical skills.

Why Join PW?

• Be part of a mission-driven EdTech company transforming education.
• Fast-paced, collaborative, and growth-oriented culture.
• Attractive performance-based incentives and career development opportunities.