Corporate Trainer

As a Corporate Trainer in an International BPO based in Mohali, you will play a crucial role in delivering comprehensive training programs to enhance the performance, communication, and customer service skills of employees across voice and non-voice international processes. Your responsibilities will involve designing, developing, and executing training sessions for new hires and existing team members, focusing on soft skills, communication, customer service, and product/process training for US/UK clients. You will collaborate closely with Operations and Quality teams to identify training gaps and implement effective learning solutions. Monitoring and evaluating training effectiveness using key performance indicators and metrics will be essential, and you will need to provide individual or group coaching sessions to agents requiring performance improvement. Additionally, you will be responsible for creating and updating training content, manuals, SOPs, and assessments, as well as facilitating refresher training and upskilling sessions to ensure high productivity and compliance. To excel in this role, you should hold a Bachelor's degree and possess at least 3 years of experience as a trainer in an International BPO environment. Proficiency in English with a neutral or international accent is a must, along with strong facilitation, presentation, and interpersonal skills. Hands-on experience in delivering training for international campaigns, knowledge of adult learning principles and training methodologies, and proficiency in MS Office Suite and Learning Management Systems are also required. Being flexible to work night shifts and adapt to changing priorities is essential. Preferred qualifications include certifications in Corporate Training or related areas, exposure to different geographies, and experience in quality, coaching, or performance management. Key competencies for success in this role include strong communication and listening skills, high energy, confidence, an analytical approach, the ability to engage and motivate learners, and problem-solving skills. This is a full-time, permanent position offering benefits such as health insurance, paid sick time, paid time off, and Provident Fund. The work schedule may include day shifts, night shifts, rotational shifts, or UK shifts. Proficiency in English is required for this in-person role.,