Join Our U.K. Logistics Support Team – Voice Process Role!

Job Description

Company: Zouma Consulting Services Location: Mohali, Punjab (On-site) Employment Type: Full-Time Shift Timing: U.K. Shift (1:00 PM – 10:00 PM IST) Experience: 0–3 Years Education: Graduate in any stream (preferred) About the Role: We are seeking energetic and professional Logistics Callers to support our U.K.-based logistics operations. The ideal candidate will have excellent communication skills , a customer-first attitude, and the ability to handle international client interactions confidently and efficiently. Key Responsibilities: Make and receive calls to/from clients and logistics partners in the U.K. Coordinate pickups, deliveries, and other transport logistics. Confirm, update, and follow up on shipment status with accuracy. Handle client inquiries and resolve issues in a timely and professional manner. Maintain records and update internal systems with call and logistics details. Collaborate with internal teams to ensure smooth operations and customer satisfaction. Maintain a high level of service quality and professionalism during all interactions. Required Skills & Qualifications: Excellent verbal and written communication skills in English Strong interpersonal skills and confident telephone manner Basic understanding of logistics and customer service practices (training will be provided) Ability to multitask, prioritize, and manage time effectively Proficiency in MS Office and familiarity with CRM systems is a plus Willingness to work in U.K. shift hours Preferred Candidate Profile: Prior experience in international voice process, customer support, or logistics is an advantage Freshers with strong communication skills are welcome to apply Team player with a proactive attitude and willingness to learn Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹36,000.00 per month Benefits: Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Evening shift Fixed shift Rotational shift UK shift Work Location: In person