Corporate Trainer

As a Corporate Trainer at WhiteLion, your primary responsibility will be to develop and deliver training programs for employees. You will be located in Surat and conducting training sessions on home automation systems, including controllers, switches, sensors, mobile apps, and voice assistants like Alexa and Google Home. Your role involves hands-on training on installation, configuration, troubleshooting, and safety practices. - Explain real-world use cases, product differentiation, and integration with third-party platforms - Train employees on new product launches, firmware updates, and technical enhancements - Develop scenario-based learning modules tailored for customer service and technical support teams Facilitating interactive soft skills sessions covering various aspects such as Communication, Email Etiquette, Customer Interaction, Complaint Handling, Team Collaboration, Sales Pitching, Objection Handling, Time Management, and Personal Effectiveness will also be part of your daily tasks. You will utilize role plays, group activities, and live simulations to encourage behavioral development and engagement among employees. Designing engaging training materials such as presentations, manuals, quick reference guides, flowcharts, and video tutorials will be essential to enhance the learning experience. You will maintain and update a centralized repository of technical and behavioral training resources and ensure easy access and structured module progression on the Learning Management System (LMS). Key Skills required for this role include: - Public speaking - Presentation - Classroom and virtual training delivery - Soft skills facilitation - Instructional design - Assessment creation - Audience engagement techniques - Feedback - Coaching - Cross-functional collaboration - Proficiency in digital tools and Learning Management Systems To be successful in this role, you should have knowledge in areas such as home automation and smart products, product lifecycle, third-party integration, customer journey, employee learning styles, organizational SOPs, adult learning principles, and models. Your attitude should reflect proactiveness, empathy, patience, a positive outlook, accountability, adaptability, professionalism, a growth mindset, team collaboration, and cultural sensitivity. Your dedication to continuous learning and improvement will be crucial in evaluating training effectiveness through quizzes, hands-on tests, and post-training feedback. Regular reporting on training outcomes along with actionable improvement suggestions will also be part of your responsibilities. By working collaboratively with various teams, you will contribute to the overall success of the training programs at WhiteLion.,