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BNP Paribas
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Control Room Operational Lead

Control Room Operational Lead

BNP Paribas

10 - 15 years

9 - 14 Lacs

Bengaluru

Posted:2 months ago| Platform:

Apply

Skills Required

tcp mainframes cro project management c++ python open systems oracle sybase bi italian plsql sql oracle 10g java unix shell scripting oil control room itsm linux microsoft windows perl unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Application Production main responsibility is to provide applications production support services.

A team is setup in India to be closer to the Italian Application Production Team and BNL Application development teams with which we are working.

Leveraging BNL BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Application Production Support will be a part of IT Application Production Team and will be primarily responsible for the following work activities:

Application Incident Management

Application Request Fulfilment

Application Change implementation

The teams scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their BNL BNP Paribas colleagues to integrate new technologies, especially related to the new generation BNP Paribas Cloud and DevOps methods & toolchains.

Responsibilities

Direct Responsibilities

For a predefined applications scope take care of:

o Incidents

o Requests

o Changes

For the War room , Incident and Change management and neat future who has the capability to handle P1, P2 incidents /changes . In near future think of automation and propose to provide solution for incident reductions.

Contributing Responsibilities

Contribute to the knowledge transfer with BNL Application Production team

Contribute to the definition of procedures and processes necessary for the team

Help build team spirit and integrate into BNL BNP Paribas culture

Contribute to incidents analysis and associated problem management

Contribute to the regular activity reporting and KPI calculation

Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris

Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

For the reinforcement of our team, we are looking for a control room lead with these skills :

Mainframe or Distributed has the 24*7 team lead skills in the past who can work with our technical leads

Having worked in a banking context is a preferential requirement.

Additional Skills:
Linux, Open Systems

General competences:

Knowledge of ITIL

General IT infrastructure knowledge

Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)

Service Now ticketing system

Specific Qualifications (if required)

Basic knowledge of Italian language can be an advantage

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Ability to collaborate / Teamwork

Ability to share / pass on knowledge

Ability to deliver / Results driven

Attention to detail / rigor

Transversal Skills:

Analytical Ability

Ability to manage a project

Ability to understand, explain and support change

Ability to develop and adapt a process

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 10 years

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Control Room Operational Lead