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2 - 3 years
3 - 6 Lacs
Hyderabad, Gurgaon
Work from Office
Qualification and Minimum Entry Requirements Chartered Accountant with 2 to 3 years of experience in US-based internal audit, SOX advisory, financial controls, contract compliance, and credit reviews Strong understanding of financial and operational audits, and ability to design and assess internal controls over financial reporting and SOX 404 Must have advanced proficiency in Excel, Word, PowerPoint, PowerBI, MS Forms, and MS Visio and openness to leverage new tools Comfortable with hybrid work environment, strong project management, time management, prioritization, and multitasking skills. Excellent verbal and written communication skills in English required for frequent communication with RSM International clients Ability to travel to meet business needs and work collaboratively with others in-person and remotely Position and Key Responsibilities As a member of RSM USI's growing Process Risk and Controls Practice, you will have the opportunity to draw from your experience and knowledge while continuing to grow your leadership skills through a high degree of client and industry exposure, career development and mentorship opportunities, and a diverse and inclusive culture. The fast-paced and dynamic environment in which we operate will provide you with daily challenges and exciting opportunities. In the Process Risk and Controls Practice, we frequently work with US engagement teams as or alongside a client's internal audit function, the chief risk officer or risk function, Sarbanes-Oxley project team, and various other members of management tasked with managing risk. Our advisors help our clients with identifying and prioritizing risk and leveraging process and controls to reduce risk exposure. Contributions to Firm Culture Be open to new ideas and challenges, and help foster a culture that encourages people to ask questions, think creative, seek diverse perspectives, and challenge those around you Develop executive presence through interactions with management within RSM and our clients Develop meaningful relationships with client personnel and colleagues Support RSM's goals around diversity and inclusion by nurturing an environment that understands individuality, promotes authenticity, and values varied perspective in arriving at solutions Client Experience Model the core RSM values of respect, integrity, teamwork, excellence, and stewardship in all interactions with clients and team members Learn about the industries and clients that we serve in the middle market and leverage your understanding to become your clients' trusted advisor Execute components of internal audit under offshore delivery model in an effective and efficient manner Independently implements and coaches associates on foundational industry policies, procedures, and work-programs Participate in risk assessment management interviews. Update risk assessment models and complete initial draft of identified risks Create/review narratives or flowcharts for a process. Identify and review all risks and controls for a process as needed Reviewing, documenting, and testing of control's design and operating effectiveness for business process transactions, access controls, segregation of duties and automated controls for internal audit, Sarbanes-Oxley Perform first level review of associates work for accuracy, completeness, and well-reasoned conclusions and complete status documents for client delivery Use problem solving and critical thinking skills to quickly identify internal control deficiencies, evaluate their risk implications, and draw the appropriate conclusions to best advise our clients Exercise professional skepticism, judgment and adhere to the code of ethics while on engagements Manage multiple concurrent engagements and ensure service excellence through prompt responses to internal and external clients, while actively contributing to other firm initiatives Work collaboratively as a part of the team and communicate effectively with clients and RSM consulting professionals, supervisors, managers, and senior management in the U.S. daily Challenge yourself to think creatively, strive for growth through development opportunities, and maximize results while working within a team environment Talent Experience Encourage colleagues to think creatively, strive for growth through development opportunities, and maximize results while working within a team environment Proactively seek out opportunities to learn from team members, build a coaching/mentoring network and take advantage of training opportunities to continually expand skills and leadership capability Maintain willingness to give and receive candid feedback in both written and verbal form. Commit to self-development in response to constructive feedback received. Help, guide, and provide feedback to associates assigned to work with you Support recruiting efforts by understanding and promoting the RSM brand Business Development Participate in relevant industry associations and learning/development events to build industry perspective and contacts Subscribes to and actively read industry publications and share relevant information with clients as considered applicable Gain knowledge of key fundamentals, regulatory environment, and terminology for your relevant industries Build an internal network and become aware of other services provided by the firm
Posted 3 months ago
15 - 16 years
25 - 40 Lacs
Kolkata
Work from Office
Grade: E1 The Opportunity Capgemini is seeking a director level executive to driving business impact and securing the strategic goals and objectives for key clients of Capgemini Business Services. Our Ideal Candidate Key accountabilities and responsibilities include: Service Delivery management P&L accountability Manage People and performance Client satisfaction Client relationship (at a Delivery level) Account business planning and strategy (E2 and above) Financial performance (Contribution Margin) Transformation & Industrialised Innovation Supporting Growth Contract Compliance Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities. Understands what it takes to manage a business and uses the insights to better understand a clients need and position the right CG offerings in conjunction with the Practice to bring value to the client. Ensure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology). Working closely with the Practice to deliver all Transformation & Innovation projects as agreed Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgemini’s ESOAR (Eliminate, Standardize, Optimize, Automate, Robotize) methodology underpinned by ‘5 Senses of Intelligent Automation. Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction. Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long-term basis Support Account Development Essential Skills and Experience: 14–16 years of proven experience in HR Services and Outsourcing in a global complex/matrix environment. Should have led large client delivery/portfolio delivery in the HR Service space 100-500 FTEs (E1) Strong People/Performance management experience Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA) Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes). Leadership skills in a multicultural environment, cultural sensitivity, and ability to work internationally. Proven experience in a global complex BPO environment. Ability to influence senior business stakeholders at the client end. Strong relationship building, communication, and influencing skills. Ability to bring innovation to challenges and overcome problems and obstacles as they arise and act and produce desired outcomes with limited direction. Strong relationship building, communication, and influencing skills. Leading single large account/multiple accounts in a matrix reporting relationship Prior experience in a Multinational Organisation or BPO work culture.
Posted 3 months ago
3 - 7 years
4 - 8 Lacs
Gurgaon
Work from Office
Qualification and Minimum Entry Requirements Chartered Accountant/CPA/CMA with 0 to 1 year of experience in US-based internal audit, SOX advisory, financial controls, contract compliance, and credit reviews Strong understanding of financial and operational audits, and ability to design and assess internal controls over financial reporting and SOX 404 Must have proficiency in Excel, Word, PowerPoint, and MS Visio and openness to leverage new tools. Comfortable with hybrid work environment, strong project management, time management, prioritization and multitasking skills. Excellent verbal and written communication skills in English required for frequent communication with RSM International clients. Ability to travel to meet business needs and work collaboratively with others in-person and remotely. Position and Key Responsibilities As a part of RSM USI's growing Process Risk and Controls Practice, you will have the opportunity to draw from your experience and knowledge while continuing to grow your leadership skills through a high degree of client and industry exposure, career development and mentorship opportunities, and a diverse and inclusive culture. The fast-paced and dynamic environment in which we operate will provide you with daily challenges and exciting opportunities. In the Process Risk and Controls Practice, we frequently work with US engagement teams as or alongside a client's internal audit function, the chief risk officer or risk function, Sarbanes-Oxley project team, and various other members of management tasked with managing risk. Our advisors help our clients with identifying and prioritizing risk and leveraging process and controls to reduce risk exposure. Contributions to Firm Culture Be open to new ideas and challenges and help foster a culture that encourages people to ask questions, think creative, seek diverse perspectives, and challenge those around you. Develop executive presence through interactions with management within RSM and our clients. Develop meaningful relationships with client personnel and colleagues. Support RSM's goals around diversity and inclusion by nurturing an environment that understands individuality, promotes authenticity, and values varied perspective in arriving at solutions. Client Experience Model the core RSM values of respect, integrity, teamwork, excellence, and stewardship in all interactions with clients and team members. Learn about the industries and clients that we serve in the middle market and leverage your understanding to become your clients' trusted advisor. Execute components of internal audit under offshore delivery model in an effective and efficient manner Create/review narratives or flowcharts for a process. Identify and review all risks and controls for a process as needed. Use problem solving and critical thinking skills to quickly identify internal control deficiencies, evaluate their risk implications, and draw the appropriate conclusions to best advise our clients. Exercise professional skepticism, judgment and adhere to the code of ethics while on engagements. Work collaboratively as a part of the team and communicate effectively with clients and RSM consulting professionals, supervisors, managers, and senior management in the U.S. daily. Talent Experience Encourage colleagues to think creatively, strive for growth through development opportunities, and maximize results while working within a team environment. Proactively seek out opportunities to learn from team members, build a coaching/mentoring network and take advantage of training opportunities to continually expand skills. Commit to self-development in response to constructive feedback received. Business Development Participate in relevant industry associations and learning/development events to build industry perspective and contacts. Subscribes to and actively read industry publications and share relevant information with clients as considered applicable. Gain knowledge of key fundamentals, regulatory environment, and terminology for your relevant industries Build an internal network and become aware of other services provided by the firm.
Posted 3 months ago
10 - 15 years
18 - 33 Lacs
Pune
Work from Office
Education/Experience required: Bachelor's degree in Business Administration, Supply Chain Management, Technical (Electrical, Electronic, Mechanical etc.) or a related field. A Master's degree is preferred. Minimum of 10 years of experience in procurement, with a focus on direct purchasing. Strong negotiation, communication, and interpersonal skills. Proven track record of achieving cost savings and improving supplier performance. Knowledge of procurement software and tools. Ability to work in a fast-paced, dynamic environment. Task and Responsibility: Strategic Sourcing: Develop and implement sourcing strategies for direct materials and services to achieve cost savings and improve supplier performance. Supplier Management: Identify, evaluate, and manage relationships with suppliers to ensure quality, reliability, and cost-effectiveness. Conduct regular supplier performance reviews and negotiate contracts. Cost Management: Monitor and control procurement budgets, identify cost reduction opportunities, and implement cost-saving initiatives. Compliance: Ensure all procurement activities comply with company policies, ethical standards, and regulatory requirements. Stakeholder Collaboration: Work closely with internal stakeholders, including finance, operations, and legal, to align procurement strategies with business objectives. Market Analysis: Conduct market research and analysis to stay informed about industry trends, supplier capabilities, and competitive pricing. Risk Management: Identify and mitigate risks associated with the procurement of indirect materials and services. Continuous Improvement: Drive continuous improvement initiatives within the procurement function to enhance efficiency and effectiveness.
Posted 3 months ago
6 - 10 years
12 - 15 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of a skilled team of all delivery resources for the client Do Oversee and manage service delivery by meeting all contractual/ SLA commitments Contract compliance & adherence Ensure all SLA parameters are met in the account Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review all projects in the account on various delivery parameters to ensure quality delivery as per budget and timelines Ensure that the service credits, performance incentives, penalty and penalty waivers are incorporated in the invoices Delivery governance across the accounts/projects Lead delivery teams to understand customer goals and key performance metrics and their thresholds for each project Ensure that the project performance parameters stay green for all accounts Monitor and review delivery dashboards/ MIS across accounts to track progress, forecast performance and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal/external stakeholders & senior leadership Ensure regular invoicing as per the contract terms and condition and performance Technical and/or Operational Issue Resolution Manage and resolve complex project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Acts as an advisor to service delivery managers to meet schedules or resolve technical or operational problems on a daily basis Acts as point of escalation for issues not resolvable by the service lines. Escalate issues with financial implication on the account to Account Head and other senior stakeholders Acts as an advisor to service line managers to meet schedules or resolve technical or operational problems Resource Allocation & Retention Ensure effective transition from the client with the well documented and clear process understanding along with the right manpower requirements with requisite skill and training to undertake delivery Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Responsible for establishing, leading and maintaining a skilled team of all delivery resources for an account on a daily basis Plan training batches to backfill client deliveries during crucial periods Ensure retention by offering relevant trainings and certifications of all allocated resources Ensure Process Excellence Partner with the assigned black belt for the account on regular basis to get feedback on account performance Prioritize and drive initiatives for continuous improvement to improve top line revenue and bottom line margins Present the business case for such initiatives to the clients to get their buy-in if required Drive and implement structured cadence around quality, both process and transactional. Conduct periodic meetings with clients and delivery teams - daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings to share focus points, progress and successes. Contribute to revenue and profitable growth by ensuring the agreed revenue targets are met and by identifying opportunities in the form of new and/or adjacent work in the assigned account Ensure excellent service delivery of all products and solutions to achieve approved margin targets on assigned accounts and is targeted to improve account profitability. Regularly monitors and reports on financial health of the account and remedies any financial misses or anomalies Contribute to the revenue growth of the account by supporting the Account Head through new opportunity identification for deployment of new technology, growth solutions and services within the existing account/client Recognizes business needs and determines if our portfolio offering may be an appropriate solution Qualify and prioritize new opportunities in the funnel in the form of adjacent work in existing accounts Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth Prepare implementation plans and ensure efficient client on- boarding; present content strategy and annual delivery plan Partner with the process excellence team to incorporate and drive key Wipro initiatives and priorities in the account strategy such as Digital, Automation etc. Set direction for the team, track progress against targets through regular cadence calls and course correct as required Partner with the WFM, Hiring & HR team to ensure optimal resource allocation and maintenance of a ready skilled team of resources to avoid leakages and revenue loss Develop, manage and leverage relationships in account to build customer centricity Identify key stakeholders/ decision makers in client organization and develop and strengthen relationships with them Interact and engage with the client leadership to communicate and update progress against account plan, project delivery etc. Drive and attend Steering Committee meetings or Client Review meetings to regularly review project dashboards, discuss and resolve escalation points and course correct as required for high customer satisfaction and better quality of experience Act as client advocate and work with internal departments to ensure that client needs are understood and satisfied Liaise between the customer and internal teams Drive Delivery Transformation through automation and innovation focus Create and drive automation charter and related initiatives within account client (wherever applicable) Drive deployment of automation led solutions and service improvements to deliver value added services to the clients Build focus on and drive deployment of next generation hyper automation initiatives in coordination with Holmes team to enhance productivity, quality and speed of delivery Lead, develop and drive new ways of working (EOT, Digital, Agile etc.) and its capabilities within the account to improve quality, delivery speed and productivity parameters Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Lead capability development initiatives to drive client specific certifications Co-create capability enhancement programs with client for front line staff and supervisory level Ensure customer-dedicated (as a result of change in process/tool), guaranteed trainings are conducted for the employees in the areas of skill development, soft skill and leadership training Focus on helping people develop their careers in order to retain people in the account and reduce turnover Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal SL Leadership Strategy and governance Wipro Vertical/BU Team/ GCP Client relationship DO&P Sales & Pre-Sales Team (Hunting/ Farming) Client delivery during transition to steady state execution Digital, EOT, Holmes Transformation opportunities, process improvements etc. HR Hiring and employee engagement and retention IMG, FMG Team management Training Team Capability development Business Finance Team Deal pricing, invoicing etc. Central Staffing Team (CST/WFM) Manpower planning, shift planning as per workload etc. BFM, MIS Invoicing, financial performance etc. RMAC Risk audits and certifications IT Systems and platforms Quality Process improvements External Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry - Competent Technical Knowledge - Knowledge of operational processes, quality certifications etc. in a BPO/ITES setup- Competent Business Management - Knowledge of Deal structuring, revenue cycle and management, financial systems, P&L etc. - Competent Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in this complex system - Competent Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and effectiveness in own function - Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Influencing Business acumen Collaborative working Problem solving and decision making Execution Excellence Stakeholder Management Client (Internal) Centricity Effective Communication People Management Deliver No. Performance Parameter Measure 1. Financials Revenue and OB target achievement - Farming, Operating margin %, leakage from OB to revenue, quality of OB 2. Customer NPS, PCSAT and ACSAT score, Stay Green parameters, Pulse score, Customer complaints - received, time-to-closure, Brand score, no. of customer references, Win Lose Ratio 3.Delivery Transformation Productivity Improvement, Loss of revenue due to delivery issues, governance and compliance to risk management frameworks 4.Account Management New solutions added, Customer wallet share growth, Customer attrition rate, DIDI penetration % 5. Team Management Team attrition %, Employee satisfaction score, gender diversity %, Training Hours, No of technical training completed
Posted 3 months ago
8 - 12 years
12 - 18 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients' individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Build people capability to ensure superior customer service levels of the existing account/client Develop Capability within service line and products as per account requirements Lead capability development initiatives to drive client specific certifications Co-create capability enhancement programs with client for front line staff and supervisory level Work with the Training and HR team to build and review training calendar Ensure customer-dedicated (as a result of change in process/tool), guaranteed trainings are conducted for the employees in the areas of skill development, soft skill and leadership training Ensure team KPIs are assigned & delivered with timeliness & accuracy keeping the end results in mind Partner with HR and Training teams to build training programs for front line staff/engineers and the supervisory level Focus on helping people develop their careers in order to retain people in the account and reduce turnover Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client leadership to communicate and update progress against account plan, project delivery etc. Connect with senior leadership monthly on updating on the progress on a particular account Conduct monthly client connects to get feedback from client on the services provided as well as update the clients on the progress on the account Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Participate in monthly review meetings with WIPRO leadership updating them on the status and progress of each account Work with quality team to ensure the current business is as per the delivery standards of the contract Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed, future planning in case of ramp ups etc. Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal SL Leadership Monthly Interaction & Reporting, Strategy and governance WFM Manpower planning, shift planning as per workload etc. Delivery Lead Cadence around margins and revenues Quality Quality assurance and contract compliance, Process improvements Transition Team Handover process Business Finance Revenue/ OB booking, business planning, etc. RMAC Risk compliance HR Hiring and employee engagement and retention etc. IT Systems and platforms Talent Transformation Team, Competency Group Plan and support delivery of Technical Trainings, knowledge sharing External Clients/ Customers Client connect to give updates and get feedback on the process. Fix any deviations Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry - Expert Technical Knowledge - Knowledge of operational processes, quality certifications etc. in a BPO/ITES setup- Expert Project Management - Knowledge of project management and hands on experience in Agile methodology - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Project Management Skills Analytical Skills Execution Excellence Managing Complexity Handling Pressure Client centricity Passion for results Nurturing people Stakeholder Management Deliver No. Performance Parameter Measure Process & Performance Zero non-conformance on timelines with respect to the client/ stakeholder requirements Green card %Metrics met %deviations Client Management CSAT Zero escalations on delivery Resolution of escalations Zero non-conformance on security or compliance requirements Team Management Team attrition %, Employee satisfaction score, %technical trainings, %general trainings
Posted 3 months ago
8 - 12 years
10 - 14 Lacs
Chennai
Work from Office
Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 3 months ago
8 - 12 years
10 - 14 Lacs
Kolkata
Work from Office
Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 3 months ago
8 - 12 years
10 - 14 Lacs
Hyderabad
Work from Office
Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 3 months ago
10 - 14 years
12 - 16 Lacs
Gurgaon
Work from Office
Skill required: Contract Services - Contract Negotiations Designation: Contract Associate Manager Qualifications: Any Graduation/Bachelor of Laws/Master Of Law Years of Experience: 10 to 14 years What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.You will be responsible for Contract Negotiation and Drafting which is a set of tasks to review, draft and negotiate client, procurement, alliance, joint venture, mergers and acquisitions, licensing and other contracts within a corporate environment. You will be managing the process where the performance of client work is coordinated with the contract rights and obligations of the parties to ensure contract compliance. You need to understand standard basic principles of drafting. What are we looking for? Microsoft Excel Microsoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation,Bachelor of Laws,Master Of Law
Posted 3 months ago
10 - 14 years
3 - 8 Lacs
Bengaluru
Work from Office
Skill required: Contract Management - Contract management Designation: Contracting Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Global Legal Network is a group of professionals operating globally from 11 countries. It provides a broad spectrum of differentiated services - focused on delivering value and innovation. We partner with Legal teams across Accenture to build efficiencies and centers of excellence related to Legal services; and through our size, geographic spread and language diversity, the Global Legal Network is able to drive quality, agility and speed in our services, aligned to Accenture's relentless focus on maximum efficiency and operational effectiveness. What are we looking for? Education:Bachelor's degree in Law.Experience and demonstrated capability in conducting and supervising investigations (including compliance-related investigations, employment investigations, and governmental investigations) and in drafting confidential reports and advising senior leadership on such risksIn-depth knowledge of local ethical/conduct/compliance-related risks, employee rights and obligations, and related lawsExtensive experience in employee relations and workplace investigationsPreferably 8 years' + of experience at law firm and/or as in-house counsel and experience in coordinating a group of workStrong knowledge of M&A transactions, due diligence revisions, general corporate business practices, commercial contracting regulations, subcontracting practices, accounting and finance principles and ability to apply skills creatively to diverse stakeholder needsDemonstrates ability to consistently and responsibly undertake contract drafting to a reasonable standardStrong time-management, prioritization, organizational, problem-solving skillsDisplays a high level of responsiveness and follows through on commitmentsDetail-oriented, sound judgement, organized, and flexible Demonstrates a specialized subject-matter experience.Work Experience: Travel may be required. Fluency in English and Japanese and/or any other language(s) depending on geography supported. Experience in M&A Practice may be a plus. Roles and Responsibilities: Responsibly provide support to the Merger and Acquisitions (M&A), V&A Procurement Plus, Contracting and Legal Integration teams and other Legal Services teams as part of the Acquisitions Team in different geographies. Document, review and draft the terms and conditions of different types of agreements (e.g. master agreements, software agreements, statement of works, non-disclosure agreements, proposals, change orders, etc.) and other documents relating to various target companies in accordance with company policies and procedures, applicable laws, and stakeholders' requirements. Collaborate and coordinate with Accenture's M&A Lawyers, Legal Integration Managers and V&A Procurement Plus Leads on the revision of data rooms material, in particular executed client and supplier contractual material of the target companies. Responsibly provide Legal Integration support for the acquired companies (e.g. point of contact:"face of Legal" for Acquisitions team for contracting needs; identify risks, propose/draft solutions and negotiate commercial agreements; support the business' compliance with obligations and risk mitigation, support new Accenture executives transition to Accenture's way of contracting, etc.). Train the team members and develop checklists and process documents for reviewing analyzing and drafting Non-Disclosure Agreements (NDAs), Request for Proposals (RFPs), Proposals, Arrangement Letters/Statement of Work, Local Country Agreements, Consulting Services Agreements, etc. Directly liaising with internal stakeholders and deal teams on various legal and commercial issues. Maintain contract / subcontract compliance in line with company policies and procedures and ensures issues are resolved. Responsibly works at smaller engagements and/or works within team at a large, complex engagement. Qualifications Any Graduation
Posted 3 months ago
7 - 11 years
9 - 13 Lacs
Bengaluru
Work from Office
Skill required: Contract Management - Contract management Designation: Contract Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Complexity: Requires analysis and solving of moderately complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures. Requires understanding of the strategic direction set by senior management as it relates to team goals. Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture. Authority:? Requires guidance when determining methods and procedures on new assignments. Impact or Decision:? Decisions often impact the team in which they reside Scope:? Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture. What are we looking for? Education: Bachelor's degree in law. KNOWLEDGE AND SKILL REQUIREMENTS: Minimum of 6 years of experience at law firm and/or as in-house counsel and experience in coordinating teamwork. Experience in M&A practice with knowledge of M&A transactions, due diligence exercises, general corporate business practices, commercial contracting regulations, subcontracting practices; and ability to apply skills creatively to diverse stakeholder needs. Ability to effectively communicate with executives at all levels of the organization. Good time-management, prioritization, organizational, problem-solving skills. Demonstrates ability to consistently undertake contract review and drafting to a reasonable standard with limited external inputs. Displays a high level of responsiveness and follows through on commitments. Detail-oriented, sound judgement, organized, and flexible. Demonstrates a specialized subject-matter experience.BEHAVIOURS AND ATTRIBUTES: Open to work with and understand cross-cultures and locations throughout Accenture global organization. Understand the value of diversity and recognize the strengths that different styles, innovative perspectives and experiences bring to Accenture. Demonstrate inclusion and respect for all team members regardless of gender, race, ethnicity, religion, belief, age, disability, culture, social status and/or sexuality. Team player, collaborative and persuasive; able to work well with executives and non-executives. Identify and suggest improved/innovative work processes or ways to improve client (internal and external) service. Suggest options for resolving issues and improving quality of work. Adapt to change quickly with an eagerness to try and learn new things and maintains flexibility and resilience in changing situations. WORK REQUIREMENTS: Travel may be required. Fluency in English and/or any other language(s) depending on geography supported. Roles and Responsibilities: Provide legal support to Accenture's M&A and strategic investment transactions, supporting legal due diligence exercises, identifying risks and mitigation plans, supporting Accenture's M&A deal attorney in the negotiation of the transactions and the review of transactional documents in collaboration with legal and non-legal professionals supporting M&A and strategic investment transactions. Responsibly support key Accenture M&A stakeholders including M&A deal attorney, Procurement Plus V&A, Contracting and Legal Integration and other Legal teams in different geographies. Document, review and draft terms and conditions of different types of agreements and other documents relating to various target/acquired companies in accordance with company policies and procedures, applicable laws, and stakeholders' requirements. Supervise lower levels or coordinate small working teams for specific projects, assist GLN V&A Leads in the coordination of the team and collaborate with other colleagues, coordinators, stakeholders and leadership, track deliverables and perform other duties as required. Interact and coordinate with Accenture M&A deal attorneys, Legal Integration Leads and Procurement Plus V&A Leads on the review of data room materials, in particular executed client, alliance and supplier agreements of the target companies. Train team members and developing checklists and process documents for pre- and post-acquisition legal support. Directly liaising with internal stakeholders and deal teams on various legal and commercial issues. Maintain contract / subcontract compliance in line with company policies and procedures and ensures issues are resolved. Responsible for providing individuals with positive and developmental feedback and support any specific training initiative. Responsibly works at smaller engagements and/or works within team at a large, complex engagement Qualifications Any Graduation
Posted 3 months ago
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