IT Vendor Management

Experience - 5+ Years

Location - Chennai

Position Purpose

The job owner works within the IT Service Management Team in the context of the management of our partners and suppliers in the field of software / outsourcing. They shall assist in ensuring the timeliness and appropriateness of ongoing contracts and shall help to monitor and evaluate the supplier and its performance.

They acts as the central contact point for the supplier.

Responsibilities

Direct Responsibilities

• Managing supplier relationships (external and intragroup) as a central coordination function
• Management of external service partners providing software directly or as a service and forming part of our system landscape
• Display and launch of optimisation potentials for the quality and technology performance of strategic suppliers
• Monitoring service providers based on indicators and fixed SLAs
• Evaluation of suppliers
• SLA and contract management
• Contract renewals and signatures
• Ensure that all necessary group policies & procedures especially in regards of the purchasing and outsourcing requirements and regulatory requirements are followed 

Contributing Responsibilities

• Work closely with IT/Non-IT Leads with regards to operational issues
• Close cooperation with our legal division, procurement, outsourcing and other risk functions such as BCM, IT Risk, IT Security, Data Protection, etc.
• Additional support with regards to audits, group reporting etc.

Technical & Behavioral Competencies

• Studies or in-depth training with business focus. Additional IT focus beneficial
• Experience in managing strategic service providers and suppliers, preferably in software development and software operation
• Experience in the content of relevant IT contracts
• Negotiations and communication skills
• Good understanding of KPIs, their contexts and derivatives
• Good understanding of the banking and financial services sector and related regulations
• Very good English language skills in word and writing

Specific Qualifications

• Good communication skills
• Diplomatic skills, strength of enforcement, sovereign appearance
• High resistance to stress
• Analytical thinking
• Proactive principle