Continuous Improvement (CI) Partner

Responsibilities:

Process Improvement:

Project Management:

Change Management:

Performance Management:

Collaboration:

Training and Coaching:

Responsible for the acceptance and application of global standards in local CX & Execution teams, including change management

Open and constructive challenge of standardization practice that does not facilitate customer quality, increase efficiency and a digitization agenda

Support Area CX Manager on defining complementing local metrics to the global KPIs and ensure performance management cycles are in place and followed up across CX & Execution teams.

Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes.

Promote continuous improvement mindsetin the CX & Execution teams in coordination with GSC Supporting teams via application of LEAN techniques/tools.

Identity current process and/orCX & ExecutionGaps and propose solutions to improveCX & Executionoutcomes across assigned business area.

Co-create or facilitate TIP withwith quantifiable savings in cost or effort; or improvement to Customer-felt KPIs / Operational KPI.

Qualifications:

Education:

Experience:

Skills:

Strong analytical, problem-solving, and project management skills. Proficiency in Lean Six Sigma principles is often required

Communication:

This role is essential for organizations looking to enhance efficiency, reduce costs, and improve overall performance.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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