Process Expert

Job Description

A.P. Moller - Maersk is an integrated logistics company dedicated to connecting and simplifying supply chains, enabling global trade, and helping our customers grow. We are committed to delivering outstanding customer experiences and ensuring efficient administrative and operational support that underpins our global business. Position Summary: As a Process Expert, you will be a key individual contributor responsible for performing skilled technical, administrative, or operational tasks within our Customer Experience or Administrative stream. This role requires the ability to independently apply established standards, while also exercising judgment to resolve routine problems and contribute to efficient service delivery for our customers and internal stakeholders. Key Responsibilities: Execute Specialized Tasks: Perform skilled technical, administrative, or operational tasks to support customer experience and/or internal operations. Customer Service Support (if applicable): Engage in activities such as customer channel management, case management, customer onboarding, relationship management, and contract and dispute management, as required by the specific team. Process Adherence & Application: Apply standardized work routines and methods effectively, adhering to defined boundaries and guidelines. Problem Resolution: Exercise independent judgment to resolve problems of limited scope and complexity, escalating non-routine issues to more experienced colleagues or supervisors when necessary. Documentation & Knowledge: Maintain a strong understanding of general facts and information pertinent to your job discipline, continuously building job and business knowledge through training and on-the-job experience. Operational Support: Provide essential support to ensure smooth and efficient operations within your assigned area. Required Experience & Skills: Experience: Skills developed through job-related training and on-the-job experience within a specific job discipline. The role anticipates a limited job and business knowledge at the time of hiring, emphasizing development. Judgment: Ability to exercise independent judgment within defined boundaries and guidelines. Problem-Solving: Capability to resolve problems of limited scope and complexity. Communication: Ability to articulate problems and escalate non-routine issues effectively. Autonomy: Works independently on assigned tasks, typically under supervision for non-routine matters. Proactive Learning: Eagerness to acquire and apply new knowledge and skills. What We Offer: Joining Maersk means being part of a team that is not only transforming global trade but also shaping the future of our industry. You will be part of a truly international company with a strong culture, where you will have unique opportunities to make a real impact on a global scale. We offer: A supportive environment where you can develop robust technical or practical knowledge in specific areas. Opportunities to work with global teams and contribute to essential customer experience and administrative functions. A clear path for skill development through job-related training and hands-on experience. The chance to work on tasks that contribute directly to Maersk's operational excellence and customer satisfaction.