Content Delivery Operations Specialist

The Core Responsibilities For The Job Include The Following

Training Execution and Logistics:

• Coordinate travel, accommodation, and scheduling for facilitators/trainers.
• Liaise with clients to gather training materials, venue specifications, and tech setup needs.
• Manage training calendars, timelines, and pre-session preparations.
• Provide facilitators for appropriate training based on client requirements and program objectives.
• Ensure seamless execution of all logistical components for both in-person and virtual training programs.
  

Client Communication And Support

• Serve as the main point of contact for clients post-onboarding for all operational queries.
• Provide ongoing support during program delivery to ensure a smooth experience for all stakeholders.
• Proactively identify and resolve operational challenges.
  

Administrative And Documentation Support

• Maintain updated records for each training project (including feedback, attendance, and logistics).
• Assist in handling vendor coordination, invoice submissions, and compliance documentation.
• Prepare and share communications, trackers, and reports for internal and client purposes.
• Manage and negotiate with vendors.
  

Calendar Management

• Schedule internal and client-facing meetings and manage the Director's calendars.
• Prioritize and block time effectively for important deliverables and meetings.
• Coordinate availability across internal and external stakeholders.
  

Requirements

• 3-5 years of experience in training operations, client coordination, or project management.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to juggle multiple tasks, meet tight deadlines, and thrive in a fast-paced environment.
• High level of discretion, professionalism, and client orientation.
  

Preferred

• Experience using project management or scheduling tools (Asana, Trello, Calendly, etc. ).
• Prior experience in the L& D or consulting industry.
• Experience in L& D, HR tech, or consulting environments.
• Familiarity with project management tools like Asana, Trello, or Notion.